Senior Business Process Manager CSI (340B)

The Position The Opportunity The Senior Business Process Manager (BPM) role reports into the Strategic Planning & Assurance (SP&A) team within CSI. The SP&A team translates strategy to execution, connects dots across segments and workstreams, and leads and delivers comprehensive end-to-end programs to achieve business goals and ROI, in partnership with CCM Leadership, CSI Leadership, ATI, IT, Finance, Legal, HCO, and other CCM, PAA, GNE and Roche teams. The BPM guides, influences, and shapes CSI’s strategic planning, initiatives, business processes, and technological advancements to maximize the full potential of CSI’s people, processes, and technologies now and in the future. The Senior BPM is primarily responsible for translating business ideas, challenges and innovations into actionable plans. The Senior BPM will lead and drive the development, design, coordination across teams, and implementation of key CCM and cross CSI initiatives. Specifically, this role will have responsibility for facilitating and orchestrating cross CSI/CCM 340B program integrity and revenue leakage prevention initiatives, driving action plans that support business outcomes, in addition to other BPM activities. The Senior BPM supports CSI systems, data, processes, documentation, and reporting from a business perspective and represents CSI in cross‑functional operations and information technology projects and initiatives. The Senior BPM is also expected to share some of the other departmental management activities in support of CSI LT as appropriate, e.g., reviewing the work of other team members, developing training & development programs and other initiatives for the department, preparing and delivering senior management presentations on complex, strategic or long‑term issues, playing an active role in or leading the department’s work in evaluating and planning for the longer‑term scalability and sustainability of CSI infrastructure and other resources. In addition, the Senior BPM is expected to be knowledgeable on key CSI processes, systems, and reporting tools and to lead operational excellence and continuous improvement projects and initiatives or other special projects that help CSI cross‑functional teams optimise effectiveness and efficiencies and scale their operations to meet current and future business needs. Key Responsibilities: Serve as a strategic thought partner and advisor to CSI LT on CSI systems, related processes, data, analysis, reporting, planning, and data/reporting compliance. Support CSI’s strategic planning process, initiatives, business processes, and technological advancements to maximise the full potential of CSI’s people, processes, and technologies. Lead the business support efforts of system upgrades and/or enhancements to optimise data, processes, documentation, reporting and change management activities to support the current and future CSI and CCM strategies. Work with senior leaders and stakeholders to lead the assessment, quantitative analysis and identification of current state processes, pain points and barriers, prioritise and recommend process improvement efforts (future state solutions) aligned with the business strategic plans to ensure short and long‑term organisational improvements. Consult with senior leadership and provide analysis and advice on organisational and operational performance, IT systems portfolios, and business process related decisions. Support the implementation of complex strategies (e.g. 340B, revenue leakage protection, 3‑year planning) and/or large‑scale projects across CSI to ensure consistent translation of contract terms into operational solutions that fulfil the access and financial obligations of the agreement. Lead large‑scale sustainability efforts, technology projects, process improvements and/or other departmental initiatives aimed at continuous optimisation of CSI operations and efficiencies including scaling its operations currently and over the medium‑ and longer‑term planning horizon. Lead, encourage and collaborate with business teams across the organisation to plan, map, evaluate, design, and measure processes to identify and deliver business process improvements that streamline or simplify activity, increase quality and efficiency, expand organisational capacity, and represent best practices. Orchestrate cross‑functional collaboration with effective stakeholder engagement and deliver short‑term/long‑term roadmaps to support evolving business needs. Develop, implement, train and monitor departmental standard operating procedures that reduce process variation and drive process flexibility, efficiency and effectiveness. Review and analyse the effectiveness and efficiency of existing workflows and develop process and technology strategies that enhance the customer experience and operational effectiveness across all functions. Provide system and process expertise to support CSI interactions with external and internal customers, clearly and accurately communicating (verbally and in written form) contract and program details to a wide range of stakeholders driving decision‑making around implementation of complex strategies at the account level. Act as a team adviser, coach and mentor to other CSI team members, providing knowledge of pricing and contracting systems, managed care and distribution channel knowledge, helping to develop the overall skill‑set of team members, including playing a leadership role in team member recruitment, onboarding and training. Establish appropriate performance metrics for monitoring, evaluating and reporting on contracts, contract performance and other business, legal and regulatory requirements. Mobilise and lead autonomous and cross‑functional teams to deliver on business results and department priorities through ambiguity and with minimal oversight. Foster and synthesise diversity of thought and ideas to improve system capabilities, simplify operational procedures and evolve business practices. Comply with all laws, regulations and policies that govern the conduct of Genentech activities. Who you are You have a Bachelor’s degree. You have a minimum of 8–10 years’ work experience in healthcare, strategy, or operations consulting; pharmaceutical/biotechnology contract operations or business operations (with emphasis on business systems, business analyses, analytics and reporting, project and change management, and operational excellence). 4 or more years’ experience in the pharmaceutical/biotechnology, managed care, healthcare, or life sciences industry. Knowledge of managed care, healthcare industry, and/or government programmes (340B, FSS, Medicare, Medicaid) is preferred. Proven ability to work in a complex, customer‑focused environment with tight and frequent deadlines. Proven ability to build collaboration and drive problem‑solving within and across teams. Proven ability to influence stakeholders through effective communication, written and verbal. Excellent strategic thinker with an analytical and solutions‑driven mindset. Excellent organisational skills and attention to detail. Solid expertise with Microsoft applications (Excel, PowerPoint, and Word) and Google Suite applications. Expert knowledge of systems and reporting tools that support operations. This role is based out of our South San Francisco Genentech Campus. Relocation assistance is NOT offered on this posting. The expected salary range for this position based on the primary location of South San Francisco, CA is $147,600/yr to $274,200/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job‑related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits

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