Service Dispatcher
$21 - $23 per hourSierra Air Inc
Plumbing Dispatcher
Reno, NV
We are a fast-growing residential Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!
This position is full-time onsite at our location in Reno.
Job Description
The Plumbing Dispatcher reports to the Internal Operations Manager and is responsible for assigning service calls to technicians, efficiently managing Service Tech schedules and routes each day. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the CSRs.
Daily Job Tasks
- Answer incoming phone calls from Technicians and Customers
- Communicate with customers in a friendly, professional manner
- Accurately schedule appointments in the computer system
- Maintain a constant, professional, line of communication with field employees
- Collect correct information from customer
- Up sell products and services
- Contact customers to move up/reschedule appointments
- Stay calm and professional under sometimes high stress situations
- Provide excellent external and internal customer service
- All other duties assigned by management
Working Conditions
Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.
Qualifications
1 Year experience dispatching for a service company
High school diploma or equivalent
One year customer service experience
Ability to accurately enter data into the computer
Ability to type 30 wpm
Organized and detail oriented
Ability to work under pressure
Good working knowledge of Microsoft Outlook, Excel, and Word
Benefits
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Pay Range $21 - $23 USD
About Sierra Air: Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We've earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.
Vacancy posted 15 hours ago
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