Field Services Engineer
Summit Tech Partners
Job Description
Field Services Engineer
\nLocation: New York, NY (Onsite with local travel to client locations)
\nJob Type: Contract-to-Hire
\nWork Authorization: Must be authorized to work on a W2 basis. No C2C, CTH, or sponsorship available.
\n \nOverview
\nWe are seeking a Field Services Engineer to provide onsite technical support for end users across client environments in the New York City area. The ideal candidate will have prior experience working for a Managed Service Provider (MSP) and possess strong troubleshooting skills across desktop, mobile, infrastructure, and networking technologies.
\n \nRequired Qualifications
\n- \n
- 1-3 years of end-user support experience \n
- Previous Managed Service Provider (MSP) experience required \n
- Strong customer service and communication skills \n
- Experience supporting Windows desktop environments \n
- Working knowledge of Active Directory administration \n
- Experience with VMware virtualization technologies \n
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routing, and switching \n
- Experience supporting and troubleshooting Android and iOS devices \n
- Ability to diagnose and resolve hardware and software issues \n
- Experience with desktop, laptop, printer, and peripheral support \n
Responsibilities
\n- \n
- Provide onsite and remote technical support to end users \n
- Troubleshoot hardware, software, networking, and connectivity issues \n
- Configure, deploy, and maintain desktop and mobile devices \n
- Support Active Directory user administration and access management \n
- Assist with VPN connectivity and remote access solutions \n
- Escalate and track issues through resolution \n
- Travel to client locations throughout the NYC area as needed \n
- Deliver exceptional customer service while managing multiple support requests \n
Preferred Qualifications
\n- \n
- Experience supporting multiple client environments \n
- Exposure to virtualization technologies such as VMware \n
- Knowledge of Microsoft infrastructure and enterprise environments \n
- Strong problem-solving and documentation skills \n
Keywords: Field Services Engineer, Desktop Support, MSP, Active Directory, Windows Support, VMware, Networking, VPN, End User Support, Hardware Support, Software Support, Mobile Device Support, NYC.
Vacancy posted 2 days ago
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