Account Manager, Restaurants

About the Team The Inside Account Management team is part of DoorDash's SMB account management engine. We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data‑driven, collaborative, and deeply committed to championing small business success. About the Role As a Merchant Success Manager (MSM), you will support and grow DoorDash's SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data‑driven conversations, you will guide merchants on how to increase visibility, optimize listings, adopt DoorDash products, and ultimately grow revenue. You will be accountable for hitting weekly and quarterly KPIs including high‑volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. The role is ideal for someone who enjoys fast‑paced, high‑volume engagement, uses data to drive decisions, and blends sales, account management, and portfolio strategy. Travel is required for in‑person collaboration through training, offsites, team‑building events, and other business related necessity. Responsibilities Make high‑volume outbound dials to a book of approximately 75 SMB restaurants using a clear prioritization framework. Establish goals and key performance indicators for partners and routinely review performance. Advise business owners on pricing, promotions, and product adoption (DashPass, Ads) to achieve revenue and margin goals. Communicate with merchants by phone and email to monitor performance, surface risks, and support progress. Deliver and present quarterly business reviews (QBRs) to discuss partnership success, revenue optimization, and growth opportunities. Reduce churn and identify/store expansion opportunities. Collaborate with internal growth teams to pitch best products. Persist through slower periods or skeptical merchants, testing new approaches and maintaining consistent activity. Travel as needed for in‑person collaboration. Qualifications 2+ years of client‑facing sales experience with a focus on customer satisfaction, retention, and product adoption. Comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption) with proven performance against targets. 2+ years of outbound sales experience with DTT minimums. Experience in business operations or a related setting. Direct ownership of a book of accounts, responsible for retention and growth. Experience using Salesforce or similar CRM tools. Proficient in Google Sheets or Microsoft Excel, able to maintain complex spreadsheets. Empathy for customer needs and adaptability to meet unique goals. Goal‑oriented and competitive, treating targets as a floor and striving for stretch goals. Strong AI fluency or eagerness to build it, using new tools to improve efficiency while recognizing the need for human judgement. Compensation Base salary is localized according to employee work location and will be determined based on skills, experience, and location. The role also offers opportunities for sales commission. Talk to your recruiter for more information. Pay range (U.S., including Illinois and Colorado): $26.08 – $38.40 USD. On‑target earnings (base + commissions): $32.60 – $48.00 USD. Benefits 401(k) plan with employer matching. 16 weeks of paid parental leave. Wellness benefits. Commuter benefits match. Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act). Medical, dental, and vision benefits. 11 paid holidays. Disability and basic life insurance. Family‑forming assistance. Mental health program. Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrual of 1 hour per 25.97 hours worked; paid sick time accrual of 1 hour per 30 hours worked. About DoorDash DoorDash’s mission is to empower local economies. We are a technology and logistics company that started with door‑to‑door delivery, and we’re expanding into all goods. We support employees’ well‑being and offer comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We are committed to growing and empowering a more inclusive community within our company. We hire and cultivate diverse teams of people from all backgrounds. We value a diverse workforce and encourage applicants of all genders, sexual orientations, nationalities, and more to apply. Statement of Non‑Discrimination No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent subtler forms of inappropriate behavior. Equal Opportunity Employment We consider qualified applicants, including those with arrest and conviction records, in a manner consistent with applicable regulations. Accommodations If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr