Industrial Print Technical Specialist

Overview Konica Minolta is seeking an IP Technical Specialist to provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. The role includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventive maintenance at scheduled intervals. Responsibilities Onsite installation, maintenance and repairs of ink jet print equipment. Communicate clearly and professionally with customers to handle requests efficiently, convey technical information in an easily understood manner and exceed customer expectations regularly. Identify urgent situations that require additional actions, including escalation of technical issues, to avoid customer downtime by recommending alternatives and workarounds. Understand levels of customer entitlement and identify fee‑based professional services activities for quotation and execution. Provide operator training and ongoing support. Maintain a high degree of self‑motivation and dedication to self‑improvement. Detailed knowledge in reading wiring diagrams and repair manuals related to digital press equipment. Actively participate in learning opportunities, complete assigned curriculum in a timely manner and apply knowledge to continuously improve the customer experience. Perform other projects and tasks as assigned by Konica Minolta management. Qualifications High school diploma or equivalent. Extensive service technical support knowledge (minimum 3 years). Strong working knowledge of production print hardware, services and solutions offerings. Proficiency in time management and organizational discipline. Networking and software knowledge is necessary. Ability to analyze, interpret and communicate technical data. Ability to prioritize and organize work independently, without direct supervision. Multi‑tasking ability. Willingness to travel up to 50 %. Ability to work different shifts if necessary. Strong responsibility, self‑motivation and ability to work under high pressure. Excellent interpersonal, communication, presentation and listening skills. Industry certifications in color, print and/or networking. Prior offset press experience is a plus. EEO Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale. #J-18808-Ljbffr Konica Minolta Business Solutions Canada