Front Desk Reception

Job Description Job Description We are seeking a reliable, detail-oriented Clinical & Front Desk Assistant to support acupuncturists and the front office. This is a hands-on, cross-trained role that moves between the treatment area, herbal pharmacy, and front desk. The right person is organized, calm under a busy schedule, comfortable with patients, and willing to handle both clinical support and everyday clinic operations. Clinical Support • Prepare herbal formulas • Deliver Rapid Release Treatments as needed • Assist acupuncturists in the treatment area each day • Deliver Re-Exams • Point pulling • Deliver educational visits • Deliver Day 4 visits Front Desk, Billing & Records • Process auto-payments: run charges, enter them in QuickBooks, and handle declines • Credit card close-outs and reconciliation • Daily file pulling • File document ticklers • Front desk lunch coverage and subsequent point pulling • Front desk coverage when other front desk staff are out of the office • Assist with confirmation calls • Assist with reminder postcards • Make photocopies and educational packets • Create referral packets and donation packets • Herb shipping • Shredding Clinic Operations • Errands that keep the clinic running: office supplies, post office, and similar tasks • Assist with setup and tear-down of public relations and community events • Other duties as assigned Qualifications • Dependable, punctual, and comfortable in a fast-moving clinical setting • Warm, professional communication with patients in person and by phone • Strong attention to detail for billing, files, and herb preparation • Ability to follow protocols and take direction from licensed acupuncturists • Comfort with computers, including data entry and QuickBooks (training available) • Ability to lift supplies, move files, and stand or walk throughout the day • High school diploma or equivalent; healthcare or medical office experience preferred Preferred • Prior work in an acupuncture, chiropractic, massage, or medical office • Familiarity with herbal formulas or wellness products • Experience with patient scheduling software and credit card processing