Human Services Program Specialist

Salary: $60,538.00 - $92,010.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-55908-48815
Department: Department of Human Services
Division: HS Div Lcnsng Ad
Opening Date: 09/01/2026
Closing Date: 9/15/2026 11:59 PM Eastern
Job Code: 48815
Position Number: 50297745
Union: SEIU Local 668
Bargaining Unit: F4
Pay Group: ST07
Bureau / Division Code: 00211923
Bureau / Division: Bureau of Human Services Licensing, Division of Licensing Administration
Worksite Address: Forum Place, 6th Floor
Worksite Address: 555 Walnut Street
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Winona Fedin
Contact Email: View email address on click.appcast.io


THE POSITION


As a Human Services Program Specialist with the Bureau of Human Services Licensing, you will help ensure essential programs meet high standards for safety and compliance. This role allows you to apply your organizational strengths while helping applicants navigate important licensing steps. It is a great fit for someone who enjoys detailed work and values teamwork. Join our mission-driven agency that relies on your accuracy and positive approach.
DESCRIPTION OF WORK
This position supports the Division of Licensing Administration by reviewing licensing applications, organizing documentation, and verifying compliance with required regulations. It involves communication with applicants and program offices to ensure all materials are accurate and complete for processing. As a Human Services Program Specialist, you will perform the following duties:

• Application Review: Evaluate licensing applications and supporting documents to confirm compliance with regulations
• Document Verification: Check certificates, legal papers, charts, and statements for accuracy and authenticity
• Data Analysis: Analyze information from multiple state systems to draw conclusions and recommend actions
• Stakeholder Communication: Communicate with applicants, providers, and program offices to resolve questions and gather required information
• Record Management: Enter licensing data, update records, and organize electronic files according to policy
• Report Preparation: Prepare reports, summaries, and materials for presentations and meetings

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test o nce for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Do you possess at least one year of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

04



WORK BEHAVIOR 1 - CUSTOMER SERVICE

Provides technical assistance and procedural guidance related to Department of Human Services (DHS) licensing processes, licensing requirements, state and federal laws, regulations, and departmental policies to applicants, service providers, employees, and other stakeholders. Levels of Performance

Select the "Level of Performance" which best describes your claim.

• a. I have experience providing technical assistance and procedural guidance related to human services licensing processes, licensing requirements, state and federal laws, regulations, or departmental policies to a variety of audiences.
• b. I have experience providing technical assistance and procedural guidance related to licensing processes, licensing requirements, state and federal laws, regulations, or departmental policies to a variety of audiences. This was not related to human services.
• c. I have experience providing technical assistance and procedural guidance to a variety of audiences on topics OTHER THAN human services licensing or human services.
• d. I have successfully completed college-level coursework related to communications, public speaking, or conflict resolution.
• e. I have NO experience or education related to this work behavior.

05


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. Your experience providing technical assistance and procedural guidance
3. The topic of the technical assistance/procedural guidance you provided

06


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

07



WORK BEHAVIOR 2 - LICENSING APPLICATIONS

Reviews providers' licensing applications to ensure all required documents are complete and in compliance with established laws, regulations, and policies. Identifies compliance issues and makes recommendations for resolution or initiates enforcement procedures.

Levels of Performance Select the "Level of Performance" which best describes your claim.

• a. I have experience reviewing HUMAN SERVICES applications for completeness, identifying compliance issues, AND making recommendations to resolve issues.
• b. I have experience reviewing documents for completeness, identifying compliance issues, AND making recommendations to resolve issues.
• c. I have experience reviewing documents for completeness to identify compliance issues.
• d. I have successfully completed college-level coursework related to technical analysis or quality assurance.
• e. I have NO experience or education related to this work behavior.

08


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. Your experience reviewing documents, identifying compliance issues, and/or making recommendations to resolve issues
3. The type of documents reviewed

09


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

10



WORK BEHAVIOR 3 - ELECTRONIC DATA

Researches, retrieves, enters, and tracks provider licensing information including reports, applications, and licensing fees in computerized databases. Creates, sends, and tracks emails concerning licensing applications for various human services program offices. Levels of Performance Select the "Level of Performance" which best describes your claim.

• a. I have experience researching, retrieving, entering, and tracking LICENSING information in a computerized database. I ALSO create, send, and track emails concerning LICENSING applications.
• b. I have experience researching, retrieving, entering, and tracking HUMAN SERVICES information in a computerized database. I ALSO create, send, and track emails concerning HUMAN SERVICES.
• c. I have experience researching, retrieving, entering, and tracking information in a computerized database OR creating, sending, and tracking emails related to business.
• d. I have successfully completed college-level coursework related to data entry.
• e. I have NO experience or education related to this work behavior.

11


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. Your experience researching, retrieving, entering, and tracking information; and creating, sending, and tracking emails
3. The type of information you researched, retrieved, entered, and tracked

12


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

13



WORK BEHAVIOR 4 - TRAINING

Develops and presents training for human services professionals and service providers at national, state, and local meetings and conferences related to licensing administration and the licensure application process.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• a. I have experience developing AND presenting training for human services professionals or service providers.
• b. I have experience developing OR presenting training for human services professionals or service providers.
• c. I have experience developing OR presenting training for an audience OTHER THAN human services professionals or service providers.
• d. I have successfully completed college-level coursework related to adult learning or training and/or education.
• e. I have NO experience or education related to this work behavior.

14


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. Your experience developing and/or presenting training
3. The type of training you developed and/or presented

15


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question