Level 2 IT Technician

Job Description

Job Description

Join Our Dynamic Team as a Level 2 IT Technician at Morris Business Solutions!

About Morris Business Solutions:

At Morris Business Solutions, we are more than just a company; we are a family dedicated to innovation and excellence. As a Premier Platinum dealer for Xerox and Kyocera, and a leading IT Managed Service Provider (MSP), we deliver state-of-the-art technology solutions to businesses across North and South Carolina. Our comprehensive services include computers, servers, cybersecurity, telephones, copiers, faxes, printers, and managed IT services. Joining our team means becoming part of a family-run business that values each team member and prioritizes their growth and well-being.

Why Work for Morris Business Solutions:

• Supportive and Motivational Environment: Experience a family-style work atmosphere where our team members are not just colleagues but a support system for your success.

• Competitive Benefits: Enjoy a comprehensive benefits package, including a 401K with a company match, ensuring your financial well-being.

• Career Growth: We are a growing company with ample room for career advancement. Your success is our priority, and we provide the tools and opportunities for your professional development.

About the Role:

As a Level 2 IT Technician, you will play a crucial role in providing technical support and ensuring the smooth operation of our clients' IT environments. You will troubleshoot issues, collaborate with the team, and deliver exceptional IT services.

Key Responsibilities:

• Technical Support: Provide advanced technical support to clients, resolving complex issues efficiently and effectively. Handle escalations from Level 1 support, manage service tickets, and ensure timely resolution of incidents and service requests.

• Network Management: Assist in configuring, monitoring, and optimizing network systems to deliver reliable and secure connectivity.

• Hyper-V and Azure: Support virtual environments using Hyper-V and cloud platforms like Azure.

• Documentation: Maintain detailed documentation of system configurations, procedures, and changes.

• Customer Service: Provide exceptional customer service, ensuring client satisfaction and maintaining strong client relationships.

Preferred Experience with:

• Advanced Technical Troubleshooting: Proficient in efficiently resolving complex technical issues, ensuring minimal downtime.

• Network Management: In-depth knowledge of network configurations, monitoring, and optimization within the MSP landscape, with a focus on delivering reliable and secure connectivity.

• IT MSP Experience: Demonstrated experience working within an IT Managed Service Provider environment, understanding the dynamics and demands of managed IT services.

• Customer Service: Strong customer service skills with a focus on client satisfaction and relationship management.

• Incident Management: Proactive approach to incident management, minimizing service disruptions and swiftly resolving issues to uphold the high standards of MSP service delivery.

Qualifications:

• Minimum 3 years of experience in IT support or a similar role.

• Proficiency with Windows and Linux operating systems.

• Experience with virtualization technologies (e.g., VMware, Hyper-V).

• Strong knowledge of network protocols, firewalls, and security measures.

• Excellent troubleshooting and problem-solving skills.

• Strong communication and documentation skills.

• Ability to work both independently and as part of a team.

• Valid driver’s license and clean driving record.

Compensation and Benefits:

• Medical, Dental, and Vision Insurance

• Life and Disability Insurance

• 401K with company match

• Company-paid Life Insurance

• Paid Time Off plus Paid Holidays

• Yearly Raises

• Employee Assistance Programs

• Training and Development Opportunities

• Presidents Club Trip for highest-rated employees

Ready to take your career to the next level? Join us at Morris Business Solutions and be a part of a team that values your expertise and fosters your professional growth. Apply today to become our next Level 2 IT Technician!

Annual Compensation: $45,000 to $60,000 DOE