Case Manager

Case Manager

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service, always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role

The Case Manager is responsible for onboarding new patient referrals and managing the patients' case through sending to scheduling. This position will obtain the needed information from the MD office, patients' health benefits, and coverage for infusion services. Ensures accurate and complete review of medical necessity and verification of insurance benefits and authorizations. Provides and promotes customer service process flow operational integrity, quality care, and process improvement along with high service standards.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM.

Minimum Qualifications

• High school diploma or equivalent.
• 1 year of healthcare experience or customer service experience.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with an ambiguous, changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions

• Provides timely acceptance and completion of new referral including insurance verification, authorization, and predeterminations as needed.
• Obtains all needed information from MD office for insurance authorizations and clinical purposes.
• Obtains patient data from referring physician office for support of medical necessity by reviewing payor medical policies and/or FDA guidelines, providing the initial clinical review.
• Documents in the EMR system the clinical rationale supporting the approval or denial of an infusion service based on the payer policy or FDA guidelines.
• Communicates with peers, supervisors, and other PI team members in a nonthreatening manner maintaining a courteous demeanor at all times.
• Take initiative to present ideas and suggestions for process improvements to the team lead, supervisors, and management.
• Maintain knowledge and proficiency in medical practices through continuing education, staff meetings, and workshops.
• Supports the marketing efforts of PI by assisting the sales team and providing education materials to the referral sources as requested.

About the Benefits

Competitive compensation, comprehensive medical insurance, dental and vision insurance, company life insurance, voluntary life and disability insurance, additional voluntary supplemental plans, flexible spending account (medical and dependent care), health savings account, 401K retirement plan, employee assistance program (EAP), employee discounts, Ramsey SmartDollar program, referral program, tuition assistance, paid time off, 8 paid company holidays.

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive. Together we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.