Customer Service Representative

Description

The Customer Service Representative plays a key role in delivering outstanding service to our customers. In this position, you will handle inquiries, resolve issues, and provide product and order information while building strong customer relationships. You will also identify upselling opportunities and ensure high customer satisfaction through tailored solutions.

Full-time schedule: 7:00 AM - 3:30 PM

If you have a positive attitude and willingness to learn and grow, please reach out to Melanie at View email address on click.appcast.io .

Perks & Benefits

• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Medical / Dental Insurance

Employment Type & Shifts

• Temp to Hire
• Full Time

• 1st Shift

Job Responsibilities

• Respond to customer inquiries related to orders, products, pricing, availability, and shipping
• Provide accurate product information, specifications, and recommendations
• Process and coordinate Return Goods Authorizations (RGAs)
• Resolve customer issues, concerns, and complaints in a professional and timely manner
• Provide updates on order status, deliveries, and related requests
• Maintain accurate records of customer interactions to support decision-making and process improvements
• Identify opportunities to enhance customer experience and support sales efforts
• Knowledge and skills acquired through formal training or relevant work experience
• Strong commitment to professionalism and service standards
• Detail-oriented with a focus on accuracy and quality of work
• Ability to manage workload and prioritize tasks efficiently

• Ability to work within established procedures with moderate supervision
• Strong problem-solving skills, with the ability to handle routine issues independently
• Excellent communication skills for effectively exchanging information with customers and team members
• A customer-first mindset with a passion for delivering exceptional service
• Strong organizational skills and attention to detail
• Ability to adapt to processes and contribute to continuous improvement

Associate Requirements

• HS Diploma or GED
• Background Check
• Able to Lift 30 pounds
• Drug Test
• Must be at least 18 years old