Customer Service Representative

Customer Service Representative

Location: Carlsbad, CA Pay: $22.00 per hour LHH Recruitment Solutions is seeking a dependable and customer-focused Customer Service Representative to join our client's team in Carlsbad! In this role, you will serve as the first point of contact for customers by handling a high volume of inbound calls while providing exceptional service and support. You will assist customers with questions, process requests, resolve issues, and ensure each interaction is handled professionally and efficiently.

Responsibilities:

• Answer a high volume of inbound customer calls in a fast-paced environment
• Provide accurate information regarding products, services, and account inquiries
• Resolve customer concerns with professionalism and empathy
• Document customer interactions and update records in the company database
• Process orders, requests, and account changes accurately
• Collaborate with internal departments to ensure timely issue resolution
• Meet established productivity, quality, and customer satisfaction goals

Qualifications:

• Minimum of 2 years of customer service or call center experience
• Experience handling high call volumes in a fast-paced environment
• Excellent verbal and written communication skills
• Strong computer skills, including Microsoft Office and CRM systems
• Ability to multitask, stay organized, and work independently
• High school diploma or equivalent required

Assignment Details:

• Contract to hire role
• Onsite role
• Located in Carlsbad, San Diego
• Compensation: $22.00 per hour
• Monday- Friday 8:00am-5:00pm PST

This is a full-time opportunity offering $22.00 per hour with a collaborative team environment and the opportunity to grow your customer service career. We are looking for individuals who are positive, dependable, and passionate about delivering an outstanding customer experience.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply