Regional Office Manager

Job Description and Duties

Anticipated Interview Dates: We anticipated holding virtual interviews beginning the week of September 28, 2026. We look forward to meeting with you.

Do you enjoy working in a fast-paced, customer focused and team-oriented environment where challenging and rewarding work is the norm? Do you have a passion for customer service? How about overseeing the operational activities of a regional office that serves those that serve California? Sounds interesting? If you've answered yes to these questions, then you've found a position you'd be interested in exploring further!

California Public Employees’ Retirement System (CalPERS) seeks a Supervisor I in the Customer Education and Outreach Division (CEOD), Glendale Regional Office. The Glendale Regional Office is located at 655 North Central Avenue, Suite 1400, Glendale, CA 91203.

The Glendale Regional Office is currently seeking a Supervisor I to plan, organize, support, and direct the overall management and operation activities of a team of professional and technical staff who are the first point of contact for CalPERS. This regional office team is responsible for providing assistance and education to members, beneficiaries, employers, and the general public on retirement and health benefits.

Telework Information: Act quickly to apply for this hybrid position, where you’ll enjoy at least 40% (two days) remote work, each week.

Sponsorship: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

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Special Requirements

Statement of Qualifications

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

The SOQ must be typed, titled “Statement of Qualifications,” and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length.

1. Describe your experience working in collaboration with other areas within an organization to achieve business goals/objectives.
2. Describe your experience with leading a team or group that includes planning, organizing, and coaching to provide high- quality customer service.
3. Describe your experience working independently to manage multiple tasks to ensure you accurately meet the completion of organizational goals.

Minimum Qualifications

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."

Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website . Need help with your state application, resume, Statement of Qualifications, or interview preparation?
The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one-on-one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience with operations management, including planning, assigning, reviewing, monitoring, and reporting results.
• Knowledge and experience with change management techniques.
• Experience developing innovative approaches that improve efficiencies.
• Experience working with a diverse customer base.
• Experience with supervising a team, including coaching, engaging, motivating, and progressive discipline.

Benefits

CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements.

Some added benefits CalPERS offers include:

• Onsite fitness center
• Onsite café and nearby restaurants
• Onsite parking available, for monthly cost

For more details about employee benefits, visit the California Department of Human Resources website.

Additional Information

Live Scan
Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting.

CalPERS Disclosure Requirements
If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700)

Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver’s license, equal employment opportunity data, examination scores, and LEAP status.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - In addition to completing your online job application, you must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Please see the Special Requirements section for instructions and questions for the SOQ. Applications received without an SOQ will not be considered. We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities.