Senior HR Generalist | Technology

Job Title

HR Service Delivery

Employee Relations & Workforce Administration

Projects, Engagement & Internship Coordination

Analytics

HR Service Delivery

Provide first-level HR support to Career Advisors and employees

Support HR systems and processes, including Human Resources Information System (HRIS), Payroll, Flexible Work Arrangements, Education Reimbursement, and other HR tools/processes

Initiate change requests in support of day-to-day business activities as directed

Oversee and execute onboarding and offboarding activities

Manage HR case intake by documenting employee/manager requests, tracking status to resolution, and escalating issues

Employee Relations & Workforce Administration

Support Employee Relations (ER) matters by responding to employee concerns, conducting investigations, and escalating complex issues as appropriate

Administer performance management cycles by supporting tool navigation, timelines, communications/routing, and completion tracking

Projects, Engagement & Internship Coordination

Provide administrative and project support by coordinating project plans and timelines, maintaining documentation, ensuring data quality and audit readiness, and supporting special initiatives and business-unit-specific requests

Support employee engagement efforts by coordinating communications, events, survey administration, and action tracking; compile participation metrics and summarize themes as needed

Coordinate internship program administration by partnering with recruiting and managers on logistics and milestones and supporting intern onboarding/offboarding, check-ins, and issue escalation

Analytics

Maintain and analyze HR reports and operational metrics (e.g., turnover, headcount, leaves of absence (LOAs), ER activity, requisitions, and performance-cycle completion)

Leverage AI and automation tools to improve efficiency, accuracy, and scalability of HR processes

Preferred Qualifications

Experience with performance management tools and end-to-end performance management processes

Experience using Microsoft Copilot or other AI tools to support HR work and improve process efficiency

Experience supporting California-based employees, including familiarity with applicable state employment requirements

Desire to grow and apply a strategic HR skill set (e.g., workforce planning, organizational effectiveness, change support)

Experience with Predictive Index or similar behavioral assessment tools

Minimum Qualifications

High School diploma or GED required

3 years experience as HR generalist

Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

Ability to negotiate and solve problems

Able to work in team environment

Proficient in applicable technology

Strong organizational skills, time management and multi-tasking ability and prioritizing

Ability to travel as required by business needs