Inside Sales Specialist - Service

Our Opening and Your Responsibilities This role is part of the Inside Sales team in Lutz, FL and plays a key role in delivering exceptional support to Product Inspection customers. The Service Inside Sales Representative partners closely with Field Sales to manage inbound inquiries, qualify leads, and drive revenue growth. This position requires strong collaboration, responsiveness, and the ability to navigate a fast‑paced environment while supporting customer needs and sales objectives. What You Will Do Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage and respond to inbound customer inquiries (calls, emails, and online requests) with a focus on timely, high‑quality service Qualify, route, and track leads to ensure effective follow‑up by Sales Representatives Engage customers to generate interest, answer questions, and guide them through the early stages of the sales cycle Support lead generation efforts and submit qualified opportunities for Field Sales pursuit Maintain accurate and up‑to‑date CRM data, ensuring integrity across systems Assist Sales Representatives with quoting, lead nurturing, and pipeline support to maximize productivity Monitor trends, share insights, and provide feedback to improve processes and customer experience Build working knowledge of Product Inspection products, services, and internal systems (SAP CRM/ECC) Prioritize and manage multiple tasks in a high‑volume, fast‑paced environment Make sound decisions on when to involve cross‑functional teams (Sales, Marketing, Accounting) to support customer needs What You Need to Succeed At least 2-3 years in sales, customer service and/or marketing experience Knowledge of Microsoft Office programs A confirmed ability and technical acumen to learn our products and sell our service contracts The ability to communicate product knowledge, differentiate from the competition, and solve customer problems Excellent people skills to create rapport with prospects quickly Inbound or outbound call center experience or worked in a sales development role before is a plus Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policies All the usual benefits such as paid time off, flexible spending, short‑and long‑term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state‑of‑the‑art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here. #J-18808-Ljbffr Mettler-Toledo, Inc.