Residential Electrical Service Manager
Full-time
Staffingine LLC
Job Title: Residential Electrical Service Manager
Job Location: West Allis, WI
Job Type: Full-Time
Job Description:
- Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards.
- Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures.
- Set clear daily expectations for productivity, professionalism, customer communication, and job completion.
Coaching and Mentoring
- Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance.
- Provide ongoing feedback, training, and accountability to help technicians improve and grow.
- Support new or developing technicians through ride-alongs, field visits, and follow-up conversations.
Sales Coaching and Customer Experience
- Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust.
- Review service calls, estimates, and customer feedback to identify coaching opportunities.
- Help technicians meet sales, revenue, and profitability goals while maintaining ethical, customer-focused service.
Vacancy posted 2 days ago
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