Customer Service Representative

Customer Service Representative

Do you have a passion for providing customers with the best experience possible? Do you pride yourself on your multi-tasking, listening, and problem-solving skills? Do you strive to take a more proactive approach to customer service, utilizing your sales and marketing skills to support customer requirements? Then you might just be the perfect fit for a position with one of the best companies in Chicagoland!

Flexco, a leading global manufacturer of conveyor system solutions, is seeking a dedicated problem-solver with a desire to provide the highest level of service as a Customer Service Representative, based out of our Downers Grove, Ill. location. The chosen candidate will work directly with our distributor partners, customers, and outside sales team to provide all aspects of product support, including product recommendations by application, ordering, returns, and customer feedback. In addition, this position will be involved in various systems inputting and updating data for backorders, Ecommerce ordering, and Salesforce to manage the workflow.

This is your opportunity to work in an environment where employees truly believe in the products they produce. Our culture is focused on putting people first, working better together, being customer centered, being forward thinking and always committed to excellence. Flexco has consistently been named to the list of "101 Best & Brightest Companies to Work For".

Customer Service Representatives at Flexco have a labor grade of DG11.

Internal employees must be in good standing with Flexco and inform their manager, prior to applying.

Purpose: The Customer Service Representative (CSR) serves as a key liaison between customers, distributors, Sales, Marketing, and internal teams. This role supports customer relationships, inside sales activities, and order-to-invoice processing while proactively identifying opportunities to add value and grow business. The CSR is expected to provide accurate, timely, and consistent support while maintaining a customer-first mindset.

What you will need:

• Associate's degree or equivalent work experience
• Experience in Microsoft Office (Word, Excel, Outlook) with data entry accuracy and typing skills
• Preferred understanding of Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM) systems
• Ability and willingness to learn and understand technical product information across the Flexco product portfolio
• Strong written and verbal communication skills
• Ability to remain calm, professional, and personable when working with customers and distributors
• Proficient in Microsoft Office (Word, Excel, Outlook) with strong data entry accuracy and typing skills
• Willingness to participate in occasional travel for trade shows, sales calls, or company events

What you will be doing:

• Act as a consultant and value-added resource to customers by proactively identifying opportunities, not just responding to requests
• Facilitate the sales process by managing open sales orders, resolving issues, and ensuring a positive customer experience
• Provide technical assistance and product recommendations to distributors and end users
• Quote pricing and delivery dates; process distributor referrals for end-user customers
• Recognize and recommend product add-on opportunities during order review
• Process, edit, and interpret customer orders, including product literature, catalogs, and samples
• Schedule shipment dates and enter orders accurately into internal systems
• Investigate and resolve customer complaints, including tracking shipments and initiating carrier trace procedures when necessary
• Review, approve, and process customer return requests
• Enter and release credits, debits, and invoices in a timely manner, ensuring accuracy
• Determine freight rates, contact carriers as needed, and prepare Canadian export documentation
• Support Marketing initiatives including campaigns, events, seminars, and webinars as appropriate
• Collaborate with internal teams to ensure inventory alignment, backorder review, and timely issue resolution
• Prepare and review reports related to order processing, customer commitments, product availability, and product demand trends
• Maintain accurate sales records, files, and system data; purge inactive accounts as required
• Participate as a team member by coordinating work activities and cross-training across functional areas
• Champion quality processes and continuous improvement initiatives
• Act as backup to the Receptionist as needed

Flexco is an equal-opportunity employer offering a generous compensation and benefits package including:

• Medical (including Rx), dental, vision on the first day of employment
• 401(k) with matching funds
• 12 paid holidays per year
• Up to 15 vacation days and 5 personal days
• Tuition reimbursement/educational assistance
• Life insurance, disability insurance, vacation, and more.