Technical Specialist

Technical Specialist I

Experienced in a fast-paced call center environment? Able to troubleshoot a computer issue and then fix it? If so, you could find a home on the Local Site IT team at Spectrum. Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service representatives to help deliver the exceptional services and experiences Spectrum is known for.

Responsibilities

Be part of the connection

As a Technical Specialist I you'll be responsible for troubleshooting hardware and software issues, managing system upgrades, and ensuring the smooth operation of call center technology. Key responsibilities include deploying and maintaining PCs, monitors, and peripheral devices, supporting VoIP and Webex calling systems, and collaborating with cross-functional teams to improve asset management and compliance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality service to ensure our call center agents can operate effectively and efficiently.

What our technical specialists enjoy most

• Setting up, updating, configuring, troubleshooting and repairing equipment in a call center environment
• Verifying the integrity of accessories and cleaning the equipment
• Installing RAM, hard drives and other PC components
• Keeping asset management data up to date and refreshing end-of-life PC equipment
• Analyzing, testing, evaluating and deploying new products and services
• Supporting remote/offsite access for end users

In this role you'll work individually and within a team in a call center environment. You'll excel if you have good communication and customer service skills to relate with end users, team members and support workers.

Qualifications

What you'll bring to Spectrum

Required Qualifications

• Experience: Related IT Experience: 1+ Years; Customer Service Experience: 1+ Years
• Education: Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience
• Abilities: Work with users locally and remotely; Ensure that all requests from user are logged and right procedures are followed; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs
• Skills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches