Desktop Support Analyst
Progressive IT
City
Irving State
TX Job Type
Full-Time Regular KEY RESPONSIBILITIES
Irving State
TX Job Type
Full-Time Regular KEY RESPONSIBILITIES
- Troubleshoot and resolve user issues related to computers, IP-based phones, printers, and other office equipment.
- Install and configure new computers, IP-based phones, printers, and other office equipment to ensure consistent performance.
- Monitor the Ticketing System, responding to tickets promptly to meet service-level objectives.
- Serve as an escalation point for complex issues that Service Desk Specialist-I team members encounter.
- Maintain detailed logs of work completed and actions taken to ensure ticket resolutions are documented thoroughly.
- Aid in deploying and configuring network equipment, including firewalls, modems, and switches, to support secure, efficient connectivity.
- Create and configure new hire accounts, ensuring appropriate access levels for seamless onboarding.
- Troubleshoot advanced technical issues, providing higher-level solutions that prevent recurring problems.
- Assist in inventory management, keeping IT supplies and equipment organized for quick access and replenishment.
- All other duties assigned
- A four-year college degree or equivalent industry training and certifications
- A minimum of three (3) years Desktop Support experience.
- Experience managing Office 365 and other MSFT servers
- Expertise in Microsoft Office Suite.
- Flexible availability, including after-hours or weekend work as needed
- Proficiency with Windows Powershell
- Experience working with Service Management tools. SysAid and JIRA preferred.
- Excellent analytical, problem-solving, and critical thinking.
- Time management, prioritization and organization with the ability to prioritize activities and drive multiple tasks at once
- Networking and cultivating productive working relationships
- Working with all levels within an organization including senior executives, managers, front lines, corporate and technical staff
- Demonstrated client relationship skills with a strong commitment to satisfying customers
- Strong writing skills, as well as the ability to articulate security-related concepts to a broad range of technical and non-technical staff.
- Be a proficient problem-solver that is able to work autonomously.
- Strong written and verbal communication skills with the ability to effectively relate security-related concepts to a broad range of technical and non-technical staff.
Vacancy posted 4 days ago
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