Application Support Analyst II

Job Description

Job Description

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental !

Company Overview

At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer's needs. At PTR, we don't just rent trucks—we partner with our customers to drive efficiency and success on every job site.

POSITION SUMMARY

The Application Support Analyst II is responsible for providing advanced technical support, troubleshooting, and resolution of complex software application issues while ensuring systems operate efficiently and meet business needs. This role includes monitoring application performance, coordinating with vendors and developers, and working closely with end users to maintain stable, reliable operations and optimize functionality. In addition, the position supports IT operational processes by managing hardware and software requisitioning, maintaining accurate asset tracking and lifecycle management, and overseeing IT financial activities, including tracking, validating, and coordinating approval of IT invoices to ensure accuracy and alignment with contracts and budgets.

LOCATION

Onsite in Fort Wayne, IN

COMPENSATION

This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.

RESPONSIBILITIES

Application Support & Troubleshooting :

• Provide first-line support for business-critical applications.
• Diagnose and resolve complex issues related to application performance, user access, and functionality.
• Collaborate with development teams to resolve advanced application bugs or system defects.
• Respond to escalated user queries and issues through established communication channels (e.g., email, phone, ticketing systems).

Monitoring & Maintenance:

• Monitor the health and performance of supported applications to ensure stable operations.
• Perform regular system checks to proactively identify potential issues.
• Apply patches, updates, and upgrades as required to maintain application functionality and security.

User Support & Training:

• Assist end users with more complex troubleshooting and application usage guidance.
• Develop and maintain user documentation, FAQs, and training materials, and lead user training sessions.

Incident & Problem Management:

• Manage incident tickets through resolution for assigned applications, ensuring timely communication and updates.
• Analyze recurring issues to help identify underlying root causes and support long-term solutions.
• Document known issues and contribute to a streamlined issue resolution process.

Collaboration & Coordination:

• Work closely with developers, IT infrastructure teams, and vendors to resolve application issues and ensure business alignment.
• Participate in application rollouts or upgrades to support integration and operational readiness.

IT Operations Support & Financial Coordination:

• Support IT operational processes by coordinating hardware and software requisitions to ensure the timely fulfillment of business needs.
• Maintain accurate IT asset records and oversee asset lifecycle activities, including procurement, assignment, inventory tracking, and disposition.
• Track and validate IT invoices against contracts, purchase records, and budgets to ensure accuracy and completeness.
• Coordinate invoice review and approval workflows with internal stakeholders and vendors to support timely processing and financial accountability.

Reporting & Documentation:

• Maintain accurate documentation for issues, resolutions, and application support processes.
• Assist with performance reporting for supported applications and identify areas for improvement.
• Stay informed on software versions, patches, and updates affecting supported applications.

Continuous Improvement:

• Participate in post-implementation reviews and support enhancements to application support processes.
• Stay current with emerging technologies and industry trends relevant to supported applications.

REQUIREMENTS

MUST HAVE

• Bachelor's degree in computer science, business information systems, computer engineering, system analysis, or related field, or equivalent work experience.
• 2–4 years of application support experience in an enterprise environment.
• Hands-on experience supporting SAP, with S/4HANA preferred.
• Strong understanding of supported applications, including architecture, features, and functionality.
• Knowledge of application monitoring and diagnostic tools.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and ability to work effectively with end users.
• The role may require occasional after-hours or on-call support based on business needs.

NICE TO HAVE

• Familiarity with database management systems and basic query writing.
• Experience with scripting and automation tools is a plus.
• Familiarity with ITIL or other IT service management frameworks is preferred.

Employee Benefits

At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.

Wellness & Fitness

Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we've got you covered.

Exclusive Employee Perks

Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:

• PTR Swag & Uniform/Boot Allowance
• On-site Micro-Markets stocked with snacks and essentials
• Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
• Additional partner and vendor discounts

Performance Incentives (Commissions, Bonuses & Profit Sharing)

At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.

Comprehensive Benefits — Starting Day One

✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
✔ 401(k) matching and long-term financial planning support
✔ Paid time off so you can recharge
✔ Life, accidental death, and disability coverage
✔ Ongoing learning and development opportunities

Training, Growth & Recognition

We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.

Culture & Connection — More Than Just a Job

At PTR, we don't just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.

Connect and engage through:

✔ PTR Field Days & Team Events
✔ The Extra Mile Recognition Program
✔ PTR Text Alerts & Open Communication

Employment Classification

Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.

Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.

Equal Opportunity Employer

Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law