Reporting Analyst

Reporting Analyst – Business Intelligence & AutomationThe Reporting Analyst plays a crucial role in translating data into clear, actionable insights for IT operations and service delivery teams. Working closely with cross-functional stakeholders, you will design, develop, and maintain enterprise-wide reporting solutions—including dashboards, KPI reports, SQL databases, Power Platform applications, and automated workflows—to empower decision-makers and drive business performance.Key ResponsibilitiesDesign & Develop Reports & Dashboards – Build interactive, self-serve dashboards on Tableau, Power BI, or similar tools; create real-time KPI reporting for IT operations and service delivery.SQL Database Management – Design, optimize, and maintain relational databases (SQL Server, Azure SQL, PostgreSQL, etc.); write complex queries and stored procedures.Power Platform Development – Build & maintain Power Apps, Power Automate flows, and Power Virtual Agents to automate processes and improve data accessibility.Automation & Workflow Creation – Develop automated workflows to streamline data collection, ETL processes, and reporting cycles.Data Governance & Quality – Establish data validation protocols, ensure data integrity, and troubleshoot data quality issues.Stakeholder Collaboration – Work with IT Ops, Service Delivery, Finance, and Business Leaders to define reporting needs and provide actionable insights.Performance Monitoring & Optimization – Monitor dashboard performance, implement optimizations, and document changes.Continuous Improvement – Evaluate new BI tools and automation technologies; recommend enhancements to improve efficiency and user experience.Required QualificationsEducation: Bachelor's degree in Computer Science, Information Systems, Data Analytics, or related field.Experience: 3–5 years of experience in business intelligence, data analytics, or reporting roles.Technical Skills: Familiarity with ServiceNow platform, SQL (T-SQL, PL/SQL, or similar), Power BI/Tableau/Looker, Microsoft Power Platform (Power Apps, Power Automate, Power Virtual Agents), Azure Data Lake/Data Lake/Databricks or equivalent.Analytical Skills: Strong data modeling, problem-solving, and analytical reasoning.Communication: Clear written and verbal communication; ability to translate complex data concepts to non-technical audiences.Preferred (Nice-to-Have) SkillsExperience with cloud data warehouses (Snowflake, Redshift, etc.).Knowledge of ITIL, DevOps, or service-management frameworks.Familiarity with scripting languages (Python, R, PowerShell).Certification in Microsoft Power Platform, Tableau, or similar.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.