Endpoint Services Technician

Endpoint Services Technician - Central

The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full-time Endpoint Services Technician to work in Miami.

The Endpoint Services Technician - Central provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.

Core Responsibilities:

• Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.
• Provides quality customer service to all clients in a timely and professional manner.
• Organizes and prioritizes support requests.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
• Conducts basic troubleshooting for endpoint devices.
• Perform regular maintenance and updates on endpoint devices.
• Loads and configures software on endpoint devices.
• Verifies software is functional and escalates issues.
• Decommissions any existing hardware that has been replaced.
• Completes, updates, and closes Service Center tickets.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications:

• High School Diploma or equivalent
• Minimum 1 year of relevant experience required
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

University of Miami