Client Services Manager - Stadiums & Arenas - AXS

Overview AXS connects fans with the artists and teams they love. Role Ticketing Client Services Manager in the Stadiums and Arenas Division manages vendor relationships, supervises a client services team, and provides front‑line technology support and service for ticketing managers at iconic music/sports venues across the country. Responsibilities Partner with client ticketing managers by nurturing relationships and a deep understanding of each venue and its unique challenges. Provide expertise on all products and services, staying current with new releases. Assist with event and promotion configuration for full‑service clients. Recognize critical issues when responding to support and service requests from client venues. Configure, track, and report on work and client interactions to ensure consistent, high‑quality service. Troubleshoot and resolve or appropriately elevate technical support issues. Qualifications BA/BS degree preferred. 4–6 years of experience in live event ticketing and event programming. 2+ years of experience leading a high‑functioning client services team. Advanced event programming expertise across multiple venue/event types. Leadership, coaching, and personnel management skills. Committed to collaboration and teamwork. Ability to problem‑solve and make decisions in a high‑pressure environment. Bonus Points If You Have Experience with Ticket Operations for a venue. Pay Scale $75,000 - $80,000 Bonus This position is eligible for a bonus under the current bonus plan requirements. Benefits We offer a comprehensive benefits package that includes medical, dental and vision insurance; paid holidays, vacation and sick time; company‑paid basic life insurance; voluntary life insurance; parental leave; 401(k) plan with a current employer match of 3%; flexible spending and health savings account options; and wellness offerings. What’s In It For You? A highly visible and strategic role working with stakeholders across the business and directly with high‑profile sports and music clients. Extraordinary People – we’re not kidding! Meaningful Mission – helping revolutionize an industry and deliver better experiences for fans and clients worldwide. Opportunities for learning and leveling up through training and education reimbursement. Additional Information We are dedicated to a diverse, inclusive and authentic workplace; if you’re excited about this role but can’t check every box, we encourage you to apply anyway. We’re an equal‑opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. AEG reserves the right to change or modify the employee’s job description at any time during the employment relationship, and may require employees to perform duties outside their normal description. AEG’s policy is to hire the most qualified applicants and comply with all applicable federal, state, and local employment laws in making hiring and employee decisions. #J-18808-Ljbffr AEG