Customer Service Associate

About Recognition Media We are a creative and Internet industry recognition company. Our organization owns and operates the industry’s leading awards programs, including The Webby Awards – the Internet industry’s most coveted prize, in addition to The Anthem Awards, The Telly Awards and more. Our award brands play a critical role in the creative, social impact and digital marketplaces – signaling which companies and professionals are the best and which projects are setting standards of excellence. While creativity and technology are at the core of what we do, a passion for the industry and people using it to drive change is what drives us. Recognition Media embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Position Summary We are looking for a Customer Support Associate who can actively listen and solve problems creatively to provide a great customer experience. The ideal candidate will be highly organized, resourceful, persistent, and collaborative, with previous customer service or account management experience. This is a hybrid role (three days in-office, two days remote) in our Ashland, KY office that reports to our Director of Customer Support. Responsibilities Assist in the day-to-day operation of our various award programs, including: answering inbound emails and phone calls from customers, ordering merchandise inventory, data entry, assisting on promotional mailings and merchandise processing and fulfillment Become a subject matter expert on one or more award programs in order to provide helpful solutions to customers’ problems and improve their overall experience Respond to customer inquiries in a timely, compassionate and solution-oriented way Collaborate with the Customer Service team to address inbound customer contacts in the most efficient way possible, and provide important customer feedback updates to business owners Identify and resolve product and service problems quickly, efficiently and completely Requirements Prompt and regular attendance Excellent communication skills, both written and verbal Ability to multitask, handle pressure, adapt, and excel in a fast-paced work environment Strong computer skills with experience using standard applications, e-mail, and the Internet Experience with Microsoft Office and/or Google Suite (Gmail, Google Docs, etc.) and at least one major AI platform (Claude, ChatGPT) Salesforce experience is a plus (but not required) Comfortable operating in several applications simultaneously Ability to operate and troubleshoot a variety of additional office equipment, including high volume printers and multi-line telephones Compensation and Benefits Competitive compensation package with generous incentive-based bonus program Comprehensive health care plan (health, dental, vision) with 100% of employee premiums (and 70% for dependents) paid by company Annual enrollment options for FSA program, 401(k) Retirement Savings Plan, and TransitChek/Commuter program. Company-sponsored life insurance benefit Paid annual leave, paid time off and paid sick leave #J-18808-Ljbffr Pomona College