Crew Pay Administration Analyst

Crew Pay Administration Analyst

Support accurate pay for Frontier's pilots and Flight Attendants As a Crew Pay Administration Analyst, you'll serve as a subject matter resource supporting the pay processes and systems used for Frontier's pilots and Flight Attendants.

Working closely with Crew Services, Inflight, Flight Operations and Human Resources, you'll administer crew pay in accordance with applicable collective bargaining agreements and company policies. You'll audit pay events, prepare monthly pay details, investigate discrepancies, support crew pay systems and help strengthen controls and processes that improve payroll accuracy.

This role operates with general direction, with limited day-to-day instruction and broader guidance provided for new assignments. The position follows a hybrid work arrangement based in Denver, Colorado. Because crew payroll operates on critical processing timelines, occasional evening, weekend or holiday work may be required at the end of a payroll cycle.

This is an individual contributor role with no direct reports and reports to Frontier Airlines' Manager, Payroll.

Administer crew pay

• Audit the accuracy of pay events in CrewTrac using customized tools.
• Prepare monthly pay details for Flight Attendant and pilot credits, adjustments, per diem, sick time and vacation for payroll processing.
• Prepare final-paycheck figures for terminated pilots and Flight Attendants and track returned materials.
• Support preparation and processing of crew pay reports.
• Analyze, investigate and resolve pilot and Flight Attendant pay discrepancies.
• Respond to crew pay inquiries and make corresponding adjustments as appropriate.

Manage vacation, sick time and leave balances

• Oversee vacation accruals, sick-time processes and unpaid leaves by making applicable adjustments in FLiCA and CrewTrac.
• Reconcile and audit balances in UltiPro.
• Partner with Crew Services to communicate vacation balances for annual pilot and Flight Attendant vacation bids.
• Audit vacation balances following each applicable bid period.

Support crew pay systems and process improvement

• Manage and support automated pilot and Flight Attendant pay systems, including change-management activities.
• Identify failure points contributing to pay discrepancies and recommend process or system changes.
• Partner with IT and software vendors to support the quality and reliability of operational systems that drive crew pay.
• Develop specifications for customized pay and management reports.
• Maintain business-process and system documentation.
• Support ongoing process development and improvement.

Strengthen controls and compliance

• Develop and maintain control points for pilot and Flight Attendant pay processes to support SOX compliance.
• Apply applicable company policies and collective bargaining agreement provisions related to crew pay.
• Maintain accurate documentation and support consistent administration of crew pay processes.

Support team continuity

• Cross-train with Flight Attendant Payroll Analysts, Pilot Payroll Analysts and other payroll team members to provide backup coverage when needed.

What you'll bring

• At least three years of Inflight, Flight Operations, Customer Service or related airline-industry experience.
• Bachelor's degree related to business processes, information systems, payroll or aviation highly desirable; an equivalent combination of education and experience may be considered.
• Crew Management Systems, Crew Scheduling, Inflight or Flight Operations experience highly desired.
• Experience with CrewTrac, FLiCA or similar aviation applications preferred.
• Familiarity with collective bargaining agreement provisions related to scheduling and Flight Attendant pay preferred.
• Business-systems analysis and support experience preferred.
• Knowledge of pilot and/or Flight Attendant pay and scheduling procedures.
• Knowledge of applicable Flight Attendant and Pilot Handbooks.
• Advanced proficiency in Microsoft Excel and strong proficiency across Microsoft Office.
• Strong analytical, data-driven problem-solving and attention-to-detail skills.
• Strong organization, prioritization and communication skills.
• Ability to investigate complex pay issues and meet critical payroll deadlines.
• Ability to work independently with minimal supervision while collaborating effectively with employees, leaders and external vendors.
• Ability to exercise sound judgment when handling confidential and sensitive information.
• Ability to remain effective during high-pressure payroll cycles and produce accurate work within strict timelines.

Working at Frontier Airlines

At Frontier Airlines, our mission is to Make Every Flight Count. Whether you support flights, customers, aircraft or the teams behind the operation, your work helps deliver a safe, reliable and value-focused travel experience. Our work is guided by four core values: customer first, safety always, operational excellence and one team.

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our teams span flight crews, airport operations, aircraft maintenance, customer support, corporate functions and more. We focus on making travel accessible, practical and easy to personalize while supporting a safe, reliable and efficient airline operation.

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, marital status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.