Low-Voltage Fire Alarm Installation & Service Technician

Job Description

Job Description

Your Impact Starts on Day One

Picture this: you arrive on-site, review the submittal package, walk the floor with the prints, and plan the cable routes. By day’s end, devices are mounted, panels are wired, and the system is programmed and tested—communicated clearly to the customer with recommendations for peak performance. That’s the rhythm of our Low-Voltage Fire Alarm Installation & Service Technician.

How You’ll Contribute

• Own the installation and service of electrical fire alarm systems to minimize downtime and maximize performance.
• Read and apply blueprints, diagrams, submittals, specifications, and schematics with confidence.
• Lead and verify installation quality to meet customer specifications.
• Execute complete system builds: technical review, cable installation, device mounting, wiring of devices and control panels, programming, and testing.
• Use hand and power tools for a wide range of installation activities.
• Keep learning—new products, upgrades, and software tied to fire and security systems.
• Diagnose service needs, troubleshoot quickly, and provide cost-effective solutions to restore functionality.
• Support preventive maintenance to keep systems reliable.
• Record time, service/installation tickets, and inventory accurately and on time.
• Follow company and customer safety programs without exception.
• Take on other duties as assigned.

Who Thrives Here

• Professionals with at least five (5) years in testing, maintenance, and service of fire alarm systems.
• Those who have worked as apprentice electricians or low-voltage technicians and have installed fire alarm, CCTV components, and access control systems.
• Technicians comfortable with basic software, communications technologies, and some lock hardware applications.
• Leaders who can coach installation assistants to perform core tasks proficiently.
• Customer-focused communicators with excellent interpersonal skills.
• Bonus: experience with access control and CCTV.

Credentials & Knowledge

• High school diploma required; NICET certification required.
• Basic English reading/writing skills and solid basic math abilities.
• Ability to read CAD-generated prints, building blueprints, and riser diagrams.
• Strong grasp of basic electronics/electrical theory (formal instruction preferred).
• PC proficiency and an aptitude for simple engineering and construction concepts.
• Preferred: Factory training.
• Knowledge of applicable codes (NICET, NFPA, etc.) and general computer literacy.

Skills & Traits

• Excellent written and verbal communication; responsible, self-motivated, organized, and personable.
• Superior customer service for both internal and external customers.
• Ability to juggle multiple tasks and collaborate across diverse groups.
• Proficiency with MS Word, Excel, Access, PowerPoint, and Outlook.
• Planning, organizing, and implementing skills to meet project due dates.
• Ability to handle stressful situations and interpret general business documents.
• Valid and current driver’s license.

Who You Report To

You will be accountable to the Project Manager, with secondary accountability to other management team members, employees, and customers.

Travel & Work Environment

Some out-of-town travel may be required.

Physical, Mental & Environmental Realities

• Standing, walking, climbing, sitting, and frequent use of hands/fingers.
• Comfort ascending, descending, and working atop ladders of varying heights, including those exceeding 30 feet.
• Ability to lift up to 50 lbs; regular reaching, grasping, and carrying.
• Moderate noise conditions; mostly indoor work with occasional outdoor exposure to seasonal temperatures.
• Ability to safely operate Mobile Work Platforms/Articulating Man Lifts after applicable training/certification.
• Visual acuity to observe and detect obstacles at 30 yards and read written information at close range.