Residential, Youth and Employment Services Quality Assurance Analyst

Quality Assurance Analyst

VOA recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOA supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOA goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential.

The position applies expert-level knowledge of program regulations and policies to maintain adherence to all funder and licensing requirements for programming within the Residential, Youth and Employment Services Department. Job duties include conducting regularly scheduled and random compliance monitoring of the program site, student and staff files, health and safety logs, emergency procedures, billing compliance of funding sources, as well as regularly reviewing and analyzing program data. To carry out these duties, it is expected that this position will obtain and maintain expertise in the application of early childhood education programming, Head Start rules and regulations, licensing regulations, employment services best practices, and other best practices.

Ensures that the program meets or exceeds program objectives, oversees the provision of high-quality services for program participants, and further ensures on-going compliance with funder requirements and agency policy and procedure. Position requires interaction with team members, program participants, and community stakeholders.

Essential duties and responsibilities include:

• Through regular, unannounced site visits, and file audits, ensures the site and program are compliant with licensing rules and Head Start Standards. Ensures compliance with programmatic regulations and best practice standards.
• Determines training and technical needs of program staff, coordinates training, serves as a resource for analyzing and solving problems related to programs. Works to stay abreast of current issues and theories within the relevant fields for programs that the QA Analyst works with. This may include homelessness, children, families, and employment/vocational services.
• Provides data regarding deficiencies identified to leadership.
• Compiles, analyzes, and communicates program data and outcomes on a regular basis to inform program development, management, and compliance. May support in data entry for programming as needed.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops to meet the needs of the position.
• Performs duties in a professional manner, maintains the confidentiality of all information and participates effectively within and across teams.
• Support team members as needed by delivering trainings that improve data collection efficiency and data quality.
• Provides technical assistance and consultation in appropriate areas.
• Participates in conducting the quality assurance of the program's effectiveness including process and outcome measures and standards of practice.
• Prepares Annual, Semi-Annual, Quarterly, monthly reports for grants, and program reports to determine the effectiveness of all various sections of programming. Responsible for the on-going monitoring of service provision, including oversight of all operational program components from outreach to program exit.
• Demonstrates a passion for serving the child and family population, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Performs job responsibilities in accordance with the Social Work Code of Ethics
• Performs all other duties as assigned.

Supervisory responsibilities: N/A

Working conditions and physical requirements: Working conditions are generally inside the building. Frequent sitting, standing, walking, and bending. Occasional lifting or pushing, up to 50 lbs. May require working in a classroom environment. Occasional work outside, on a playground, or community events. Office noise level is low, classroom and gym noise levels can be loud. Must be willing to use personal vehicle for service provision.

Position type and expected hours of work: Full time Monday through Friday. Some evenings and weekends are required.

Location: Position located at 2660 Larimer St. Travel between VOAC sites throughout the Denver metro area is required on a regular basis.

Salary range: $59,000-$65,000 annual exempt

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, and Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO/AA Employer

Position will remain open until filled

VISA sponsorship is not offered for this role

Veterans strongly encouraged to apply

Competencies:

• Models core culture attributes of VOACO that include "AIRS" (Accountability, Integrity, Respect and Service).
• Models and VOACO's three critical virtues of HHS (Hungry, Humble, People Smart).
• Ensures equitable and inclusive services.
• Passion for process improvement, mentorship, education, human services, smart administration and the delicate practice of linking each of these domains to one another in policy, practice, and process.
• Expert knowledge in Colorado Early Childhood Licensing requirements.
• Good understanding of Head Start Performance Standards.
• Good understanding of TSG (Teaching Strategies GOLD).
• Good understanding of CLASS (Classroom Assessment Scoring System).
• Familiar with ECERS-R (Early Childhood Environment Rating Scale-Revised).
• Familiar with CACFP (Child and Adult Care Food Program).
• Familiar with CCAP (Childcare Assistance Program).
• Familiar with Universal PreK.
• Familiar with DPP (Denver Preschool Program).

Minimum qualifications of position:

• Demonstrated competency in compiling, auditing, and interpreting data.
• Knowledge of state and federal standards, regulations, and requirements for early childhood centers.
• Complete program credentialing process, to include criminal and civil background checks within 30 days of hire
• Willing to obtain first aid, automated external defibrillator, and cardiopulmonary resuscitation certifications.
• Colorado driver's license and state-mandated automobile insurance

Preferred qualifications of position:

• Bachelor's degree in early childhood education, Special Education, or Human Services.
• Two years' experience in developing and evaluating programs, quality assurance, coaching staff, developing effective teams, setting and achieving strategic objectives.
• Large Center Director Certification
• Bilingual English and Spanish.
• Experience with Head Start Programing.
• Knowledge of Child Plus software.
• Previous management experience.

Knowledge and skills:

• Knowledge of how children, adults, and elderly learn.
• Ability to facilitate large group trainings to adults
• Knowledge of state and federal standards, regulations, and requirements for Head Start early childhood education centers.
• Strong written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Strong interpersonal and organizational skills.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact View email address on click.appcast.io to begin the Interactive Process.