Account Executive

Job Description

Job Description

Job Description

Manage portfolio of clients with report generation, client documentation, company and client communication and research.  Provide unforgettable client experiences resulting in all clients being referenceable.

Profile

·  General Accountably

§  Knowledge of the Direct Response Industry (including established relationships with marketers, media agencies and industry-specific service providers (Fulfillment providers, payment processors, production companies, etc..)) and BPO Call Center industry required,

§  Analyze all aspects of client campaigns, scripts, creatives, offer types, price points, “call to action” alignment and verbiage to provide the best option for optimal results.

§  Maintain and grow call volume and clients across all accounts.

§  Analyze daily campaign performance including client metrics, media performance, etc.

§  Serve as a client advocate and communication liaison between operations and clients.

§  Provide feedback and solutions that generate results for client and company.

§  Work with all appropriate parties (internal and external) to ensure successful campaign launches and ensure campaign performance meets or exceeds client expectations.

§  Provide research and product information to facilitate training and New Campaign Launches.

§  Know all aspects of a campaign and reporting on a global level to management.

§  Accountability to client satisfaction, retention, profitability & CRM data accuracy & integrity

·         Knowledge and Skills

§  Excellent communication skills both written and verbal are a must.

§  PC Skills including:  Microsoft Office Suite, CRM systems, Email, Internet with intermediate level proficiency in Excel.

§  Familiarity with various contact center telephony and routing platforms and reporting systems.

§  Top notch verbal and written communication (English required – Bilingual English/Spanish preferred), Top notch presentation skills required.

§  Must be able to pay close attention to detail at all times and be deadline sensitive.

§  Ability to successfully manage multiple projects and clients at the same time while being flexible with competing time constraints/requirements.

§  Direct response and Call Center experience required.

§  Ability to work under pressure and provide results on or before deadlines. 

§  Ability to work independently and as a team in a fast and diverse environment.

§  Availability to work outside of "normal business hours" including nights and weekends on occasion.

§  Access to internet connection at home.

§  Excellent time management, ability to prioritize and multitask.

§  Proficiency in creating professionally written documents and presentations is required.

§  Innovative problem solving ability including math proficiency.

§  Ability to travel internationally required.

§  Ability to function in a constantly changing business environment

§  Ability to build, manage, grow and network all business relationships

·         Job Qualifications

Minimum of 3 years experience in a professional environment.

Minimum of 2 years experience in account management or project management role preferred

·  Working Conditions and Physical Demands

§ Capability to stand/sit/walk for extended periods of time.

Performance Metrics:

§  Client retention percentage.

§  Client profitability

§  Year over year client growth.

§  Client satisfaction rating.

§  CRM system accuracy