Hotel Front Desk

Job Description

Job Description

• Location: Red Roof Plus+ West Springfield
• Address: 1254 Riverdale Street, West Springfield, MA 01089
• Position: Full Time Front Desk
• Starting Pay: Up to $17.00 to $18.00 /hour depending on experience.
• Pay Frequency: Weekly
• Experience Required: At least 1 year of Hotel or Customer Service Experience
• Bonus: $500.00 Sign-On Bonus
• Holidays and Weekends Required

Join Our Team!!

Do you enjoy helping people and providing outstanding customer service? The West Springfield location is seeking friendly, dependable, and customer-focused individuals to join our team!

We are currently seeking  a Full-Time front desk GSR to become the face of our property and help to create a welcoming experience for every guest.

Candidates must be available to work weekends and holidays and must be flexible to work any shift scheduled.

Sign- On Bonus- $500.00

This is paid out in three instalments:

• $100 after 30 days of employment
• $150 after 90 days of employment
• $250 after 6 months of employment

Sign-on bonus payments are subject to the company’s eligibility and employment requirements.

Available Shifts:

• First Shipt- 7am to 3pm
• Second Shift- 3pm-11pm
• Night Audit- 11pm-7am
• Must be flexible to work any shift when scheduled.

Requirements:

• At least 1 year of customer service experience required.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills
• Reliable and detailed- oriented
• Reliable attendance and punctuality are required for all scheduled shifts.
• Ability to work weekends and holidays.
• Ability to work independently  and as part of a team.

Who is our Ideal Candidate?

We are looking for someone who:

• Loves helping guests and providing exceptional hospitality.
• Someone to help our guests! Show off your city and be the tour guide for the guests – send them to your local favorites.
• Make an impact on your guests by making each experience unique and tailored to them.
• Sincere smiles go miles – we want someone who loves hospitality. When was the last time you did something nice for someone?
• Empowered individuals are our favorite – be your bold self.
• Professional appearance and demeanor
• Attention to detail and accuracy when handling reservations, payments, and guest information.
• Reliability, punctuality, and a strong work ethic
• Ability to work independently and as a part of a team.

What does a day as a Front Desk GSR look like?

As a Front Desk GSR  you will:

• Welcomes guests and assist them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests.
• Take reservation requests and adjusting reservations as needed.
• Works with Hotel Management and other team members to provide an excellent guest experience.
• Use our front desk computer system to complete customer transactions and run reports.
• Communicate with the housekeeping team to be aware of room availability or guests.
• Help create a welcoming and positive environment for every guest.

Full Time Benefits-

• Health, Dental and Vision Insurance
• Employee-Paid Life Insurance
• Pet Insurance
• Paid Time Off (PTO) after 60 days.
• Competitive Pay
• Digital Tipping Program
• 401 (k) with Employer Match
• Career Growth Opportunities
• Weekly Pay

About Us

RRI West Management, LLC proudly manages more than 23 Red Roof Inn and Red Roof Plus+ locations across the United States. As Red Roof's largest franchisee, we have built our reputation on a commitment to hospitality, strong relationships, and exceptional guest experiences.

Our success begins with our people. We are dedicated to creating a positive work environment where team members are valued, supported, and provided opportunities to grow both personally and professionally.

Join our team and become part of an organization where your hard work is recognized, your contributions matter, and you can build a rewarding career in hospitality.

Location: In Person