Customer Service Specialist

Remote Customer Service Representative

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Our Work from Home Customer Service Representatives are passionate about helping customers and making every interaction an unforgettable experience. We want people with personalities that will show through on the phone, who love making an impact with every customer interaction. If you're someone who is confident in a high-volume, outbound-focused role, we'd like to hear from you. Note: All applications, interviews, orientation, and training will be completed virtually.

Job Duties

• Receive inbound calls on behalf of dealership clients and follow required scripting to assist customers.
• Schedule service appointments and answer basic inquiries as needed.
• Project a friendly and helpful demeanor while communicating with customers.
• Gather and update customer and vehicle information.
• Address customer inquiries and concerns to meet dealership and manufacturer objectives for follow-up calls.
• Work efficiently and effectively in a team-based environment.
• Conduct outbound calls following a pre-designed script and schedule service appointments according to promotional offers.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

Benefits

Our benefits programs were designed with our team members' preferences in mind. Some of the benefits offered are:

• Simple IRA Retirement Plan with 3% company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Paid Time Off
• Merit based rewards system
• Semi-Annual Pay and Performance reviews

Eligible applicants must be located within one of the following states: Georgia, North Carolina, Ohio, Pennsylvania, Texas, West Virginia.

Position Requirements

• Excellent verbal communication skills
• A quiet workplace, free from distractions.
• High-speed internet
• A compatible wired headset
• Be able to type 35 Words Per Minute
• Pass all system requirements
• Previous customer service experience is required
• Some automotive knowledge is preferred