Service and Warranty Administrator

Job Description

Job Description

A Kight Home Center (a division of Carter Lumber) Service and Warranty Administrator will be responsible for coordinating warranty-related service work for windows and doors. This role requires strong knowledge of window and door products, an understanding of installation practices, and a commitment to delivering exceptional customer service. A strong belief in the mission and goals of the company are necessary to this position.

Requirements to be Considered for the Position:

• Strong customer service skills with the ability to interact professionally with customers
• Extensive knowledge of building materials and tools
• Ability to understand installation concepts
• Possess strong math skills
• Ability to follow directions both written and verbal
• Ability to analyze and solve problems
• Good verbal and written communication skills

Responsibilities of the Position:

Customer Service

Ensures that customers are treated with the utmost respect and given the highest quality of workmanship.  This is accomplished through timely completion of the job, attention to detail, following the company’s code of conduct and the ability to react to problems and complaints in a patient and understanding manner.

Knowledge & Training                                                                                       

Maintain a strong understanding of window and door products, components, and common issues. Complete required training to stay current on product updates and warranty procedures. Obtain and maintain any necessary certifications related to warranty administration. 

Benefits (full-time employees)  

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment 
• Short and Long-Term Disability 
• Company-paid life insurance and AD&D 
• Optional supplemental life insurance 
• Company-match 401(k) 
• Vacation time and paid holidays 
• Vendor incentives 
• Room for growth; we promote from within! 
• Military encouraged to apply!

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