Patient Services Rep

Job Overview The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy. Responsibilities Performs patient check‑in and check‑out functions. Answers routine questions in person and over the telephone. Performs basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail. Creates and maintains health record information, files, and organizes as needed. Coordinates with insurance providers and handles pre‑authorizations and certifications as necessary. Qualifications Required: High School Diploma or General Education Degree (GED). Relevant experience and/or training, or equivalent combination of education and experience. Demonstrates a clear understanding of the importance of patient satisfaction and safety. Strong oral and written communication skills. Attention to accuracy and detail. Able to multitask and work under pressure. The ability to work independently and in a team environment. Excellent customer service. Preferred: Associate degree or Bachelor’s degree. Previous medical receptionist experience or background in general office. EPIC experience. Knowledge of medical terminology and electronic medical record (EMR) systems. Bilingual in Spanish and English. Scheduling Requirements Shift: Monday – Friday 8:00AM-4:30PM. Full-time, 40 hours per week. Hours are subject to change based on practice needs. Travel required. Pay Range $20.63 - $25.71 per hour (anticipated hourly wage for this position if hired to work in New Jersey). Benefits and Perks Paid Time Off (PTO). Medical, Prescription Drug, Dental, and Vision Insurance. Retirement Plans. Short‑ & Long‑Term Disability. Life & Accidental Death Insurance. Tuition Reimbursement. Health Care/Dependent Care Flexible Spending Accounts. Wellness Programs. Voluntary Benefits (e.g., Pet Insurance). Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more. Additional Information Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Equal Opportunity Employer – RWJBarnabas Health is an Equal Opportunity Employer. #J-18808-Ljbffr RWJBarnabas Health