CUSTOMER SERVICE REPRESENTATIVE / APPOINTMENT COORDINATOR

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE / APPOINTMENT COORDINATORTOP PAY • PERFORMANCE BONUSES • IMMEDIATE OPENINGS

Toyota of Bourbonnais is growing rapidly and looking for motivated, energetic, and customer-focused individuals to join our Business Development Team.

If you're great on the phone, enjoy helping people, and thrive in a fast-paced environment, this could be the opportunity you've been looking for.

We are actively hiring multiple team members due to continued growth and increased customer demand. No automotive experience is required—we are willing to train the right people.

What We Offer

• Top Pay for Top Performers
• Performance Bonuses & Spiffs
• Paid Training
• Flexible Scheduling
• Career Growth Opportunities
• Supportive Management Team
• Fast-Paced, Team-Oriented Environment
• Industry-Leading CRM and Technology Tools
• Stable, Growing Organization
• Opportunity for Advancement into Sales and Management

What You'll Do

• Answer inbound phone calls and internet inquiries
• Schedule appointments for our sales team
• Follow up with customers regarding vehicle availability and dealership promotions
• Re-engage previous customers and unsold prospects
• Confirm upcoming appointments
• Maintain accurate customer records in our CRM system
• Work closely with the sales team to maximize appointment show rates
• Deliver an exceptional customer experience on every interaction
• Communicate professionally through phone, text, and email

We Want to Talk to People With Experience In:

• Collections
• Appointment Coordination
• Customer Service
• Call Centers
• Banking & Financial Services
• Insurance
• Inside Sales
• Retail Sales
• Hospitality
• Wireless / Cell Phone Sales

Qualifications

• Strong communication and phone skills
• Positive attitude and professional demeanor
• Strong customer service skills
• Ability to multitask and stay organized
• Comfortable using computers and technology
• Self-motivated and goal-oriented
• Ability to work in a fast-paced environment
• High School Diploma or equivalent

No Automotive Experience? No Problem.

Some of our most successful team members came from collections, customer service, call centers, appointment scheduling, banking, insurance, and retail backgrounds.

If you're comfortable speaking with customers, building relationships, and helping people, we'll provide the training, tools, and support necessary for success.

Join a Winning Team

Toyota of Bourbonnais is one of the fastest-growing dealerships in the area, and we're looking for people who want more than just a job. We're looking for individuals who want a career with growth, opportunity, and long-term success.

Apply today. Multiple positions available immediately.

If you're great on the phone, love helping people, and want to earn more, we want to talk to you.