Receptionist

Position Highlights

• Department: MH Ear Nose and Throat
• Hours: 40 hours per week
• Shift: 1st Shift, Days

Position Summary

The Receptionist is the central point of communication among patients, providers, other members of the health care team and client companies. She/he provides a superior level of service excellence to patients, providers and staff in a caring and supportive manner. Maintains strict patient confidentiality of personal and financial information of patients at all times. Provides registration data entry, clerical and reception functions including answering and routing telephone calls, greeting patients, scheduling appointments, processing medical records requests, filing and any related tasks as delegated by the Manager.

Essential Duties & Responsibilities

• Greets patients and responds to inquiries providing appropriate customer service
• Assists patient with practice/office-specific registration processes, to include kiosk/computer registration process if needed
• Enters patient demographic and/or insurance information into appropriate electronic medical record (EMR) system for tracking, billing or other purposes
• Schedules/reschedules patient appointments based on department/practice policy or guidelines
• Collects and posts patient payments as required
• Answers phones and responds to patient inquiries appropriately; addresses patients needs based on the scope of the position and clinical setting. Appropriately triages calls, referring to providers as necessary.
• Responds to inquiries from patient message inbox in timely manner
• Completes appropriate work items utilizing EMR system, to include patient follow-ups, pre-registrations, referrals, insurance authorizations, and other matters as needed
• Scans patient records into appropriate EMR system
• Processes faxes, incoming mail, and paperwork as required
• Completes daily office close and reconciliation as needed
• Understands and utilizes EMR system consistent with role, abides by all federal laws and organizational privacy policies
• Performs administrative and other duties consistent with position and needs of office

Minimum Qualifications

• High School Diploma or equivalent
• Solid computer skills
• Strong customer service skills
• Solid communication skills

Preferred Qualifications

• Receptionist / secretarial experience in a healthcare setting
• Associates Degree
• HIPAA knowledge
• Medical knowledge
• EPIC Electronic Medical Records experience

Comprehensive Benefits Offered

• Competitive and affordable benefits package
• Shift Differentials
• Continuing Education assistance
• Tuition reimbursement
• Student Loan relief through Fiducius
• Quick commute access from I-84, Route 9 and surrounding areas

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.