Client Care Coordinator, Full-Time, Oahu (Mapunapuna)

Job Description

Job Description

Location: Honolulu, HI

Schedule: Full-Time | Monday–Friday

Be the Calm on Someone's Toughest Day.

At Premier Restoration Hawaiʻi , we help families and businesses recover from unexpected disasters. Whether it's water, fire, mold, or storm damage, our mission is simple: restore property, restore peace of mind, and help our community get back to normal as quickly as possible.

We've earned a reputation as one of Hawaiʻi's leading restoration and reconstruction companies. We're looking for a compassionate, organized, and customer-focused Client Care Coordinator (C3) to be the central point of communication for our restoration projects.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping projects organized from start to finish, we'd love to meet you.

What You'll Do:

As a Client Care Coordinator, you'll serve as the primary communication hub for every project, ensuring customers, vendors, and internal teams stay informed throughout the restoration process.

You'll coordinate projects from the initial call through final payment while delivering an exceptional customer experience every step of the way.

Key Responsibilities:

• Serve as the primary point of contact for customers throughout their project
• Receive new leads and promptly contact customers
• Create and manage projects within our CRM system
• Coordinate scheduling with field teams and subcontractors
• Schedule Matterport (3D imaging) inspections
• Send and obtain signed contracts, work authorizations, and required documentation
• Collect deposits and process customer payments
• Coordinate mitigation, remediation, and reconstruction activities
• Communicate project timelines, expectations, and status updates
• Request progress billing and coordinate invoicing
• Review project files for accuracy and completeness
• Submit final invoices and payment documentation
• Follow up on outstanding balances in accordance with company procedures
• Complete quality control checklists and maintain organized project files
• Collaborate closely with operations, accounting, and field staff to ensure projects move efficiently

We're looking for someone who genuinely enjoys helping people and takes ownership of every customer interaction.

Qualifications:

• 3-5 years of customer service, administrative, or project coordination experience
• Associate degree in Business Administration or related field preferred
• Outstanding written and verbal communication skills
• Strong organizational and time management skills
• Ability to prioritize multiple projects in a fast-paced environment
• High attention to detail and accuracy
• Proficient with Microsoft Office and computer systems
• Restoration, construction, insurance, or property management experience is a plus—but we're willing to train the right person

What makes you successful:

• You enjoy building relationships with customers.
• You communicate with professionalism and empathy.
• You stay organized even when priorities shift.
• You follow through on commitments.
• You take pride in accuracy and attention to detail.
• You enjoy working as part of a collaborative team.

Why join Premier?

We believe our people are our greatest asset. When you join Premier, you'll become part of a team that genuinely cares about one another and the customers we serve.

• Competitive pay
• Paid Time Off (PTO)
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Employee Recognition & Service Awards
• Opportunities for training, development, and career growth

We are willing to train the right person who brings a positive attitude, exceptional customer service, and a commitment to excellence.

All offers of employment are contingent upon successfully completing our pre-employment screening process.