Residential Property Management Operations Manager

Job Description

Job Description

Justin Udy & Team is seeking a Property Management Operations Manager to oversee and grow our residential rental portfolio from 40+ units toward 75+ units and beyond. This is a client-facing, operations-driven role designed for a proven property management professional who thrives in a fast-paced environment and takes true ownership of systems, service, and results.

The ideal candidate has a strong track record of success in property management, demonstrates exceptional organization, and exercises sound business judgment in daily decision-making. This role requires a high level of professionalism, integrity, and fairness, along with an acute focus on tenant experience, owner communication, and long-term asset performance.

You’ll be responsible for overseeing day-to-day operations, including tenant relations, maintenance coordination, vendor management, and accurate financial reporting, while helping implement and refine systems that support growth and scalability. We’re looking for a leader who values service, structure, and accountability, and who takes pride in managing and enhancing significant real estate assets.

In return, you’ll be supported by a caring, capable administrative team, provided with continuing education, and offered a competitive salary with room to grow alongside a top-producing real estate organization.

If you enjoy ownership, systems, and service — and want to help build something meaningful — we’d love to hear from you. Apply today.

Compensation:

$50,000 - $60,000 yearly

Responsibilities:

Tenant & Owner Relations

• Serve as the primary point of contact for tenants and property owners
• Answer inbound phone calls and inquiries related to property management and rentals
• Resolve tenant concerns professionally, calmly, and in alignment with company standards
• Maintain clear, accurate documentation of all communication within TenantCloud
• Ensure tenants feel heard, owners feel informed, and expectations are consistently managed

Property Management Operations (40–75 Units)

• Oversee rent collection, delinquencies, notices, and lease enforcement
• Manage move-ins, move-outs, renewals, inspections, and security deposit accounting
• Prepare and review monthly owner statements through TenantCloud
• Ensure all financial data is entered accurately to support automated reporting
• Maintain compliance with Fair Housing laws and Utah property management regulations
• Track expenses, pay bills, and monitor expenditures to ensure financial goals are met

Leasing, Pricing & Portfolio Growth

• Advertise available units and leverage referrals to attract qualified tenants
• Establish and recommend competitive rental pricing by analyzing market data, expenses, and asset goals
• Monitor prospects, leasing activity, and vacancy trends to support portfolio growth
• Show rental units as needed, execute leases and addenda (license required)
• Support onboarding of new properties and management clients as the portfolio scales

Maintenance & Vendor Management

• Triage maintenance requests and determine urgency and scope
• Obtain, review, and evaluate repair bids based on cost, necessity, and long-term value
• Coordinate vendors, approve work within guidelines, and follow through to completion
• Track preventative maintenance schedules and recurring service needs
• Communicate repair recommendations and outcomes clearly with property owners

What Success Looks Like

• Phones answered consistently and professionally
• Owner statements delivered cleanly and on time every month
• Maintenance issues handled quickly with sound judgment
• Portfolio stabilized and prepared to scale toward 75+ units
• Owners feel confident, tenants feel supported, and systems run smoothly

Qualifications:

• A valid Real Estate License (Required)
• 2+ years in property management or real estate operations
• Comfortable on the phone with tenants, owners, and vendors
• Possess the ability to connect with a variety of personalities on the phone and in person
• Strong understanding of residential maintenance and repairs
• Excellent computer skills, including Microsoft Office
• Experience with property management software (TenantCloud a plus)
• Organized, calm under pressure, and process-oriented
• Reliable transportation for property visits and showings
• Some weekend and evening hours required

About Company

Our mission is simple: provide a first-class experience and genuinely help people. Period.

For more than 20 years, Justin Udy & Team has helped buyers, sellers, and investors make better real estate decisions and build wealth through real estate.

Our team ranks among the top 1% in Utah real estate sales, with more than $50 million in annual sales volume.

We've built our business through relationships, repeat and referral clients, strong marketing, hard work, market expertise, and an unwavering commitment to the people who trust us with their real estate.

We're not looking for another person to simply hang their license with us.