Operations Specialist

At ValorC3 (formerly Tonaquint), we provide state-of-the-art, scalable infrastructure—including agile colocation, cloud, and connectivity solutions)— that powers the visionaries, problem-solvers, and relentless enterprises driving modern industry. Backed by 15+ years of operational excellence and premier infrastructure investments, we operate high-density, AI-capable data centers with a client-driven approach rooted in local relationships, transparency, and top-tier reliability. What We're Looking For We are seeking a motivated and detail-oriented Data Center Operations Specialist to join our growing team here at Valor C3 Data Centers. In this role, you will play a critical part in maintaining facility uptime and delivering exceptional support across client environments. The ideal candidate combines strong customer service skills with a solid foundation in IT and networking systems. As a key technical resource, you will triage and resolve issues efficiently using critical thinking and clear communication to coordinate seamlessly with internal teams, clients, and vendor partners via our ticketing system. What You'll Do Customer Support: Provide best-in-class, on-site technical and operational support to internal teams and external partners. Facility Security & Patrols: Conduct hourly physical building patrols to identify anomalies; monitor CCTV systems for facility entry, exit, and data center floor access points. Infrastructure Monitoring: Continuously monitor critical data center infrastructure using standard and custom-built tools. Troubleshooting & Incident Management: Diagnose and resolve hardware, software, and connectivity issues; maintain complete ticket documentation throughout the incident lifecycle. Escalation & Communication: Draft clear, detailed technical incident reports and operational updates; elevate critical issues accordingly. System Baselines: Help establish and maintain performance baselines to ensure systems operate within standard thresholds. Cross-Functional Collaboration: Partner with peers and engineering teams on capacity planning, project rollouts, and root-cause analysis (RCA). Emergency Preparedness: Build thorough operational knowledge to respond effectively during critical or emergency situations. What You Need to Succeed Customer Service Focus: Impeccable interpersonal skills across in-person, phone, and electronic communication. Technical Aptitude: Strong desire and ability to learn new technologies and perform "remote hands" support for clients. Adaptability & Problem Solving: Excellent critical thinking skills with the ability to prioritize tasks in a fast-paced environment. Teamwork & Independence: Equally comfortable working self-directed on shift or collaborating closely with team members (including helping with shift coverage when needed). Must-Haves High School Diploma or equivalent. Reliable transportation. Ability to pass a criminal background check and drug screening. What Will Set You Apart Relevant Experience: Background in customer service, data center operations, critical infrastructure, or high-availability technical environments. Systems Knowledge: Familiarity with Data Center Infrastructure Management (DCIM) tools, ticketing systems, CCTV platforms, and server/networking hardware troubleshooting. Preferred Certifications: CompTIA Network+/Security+, Cisco CCNA, or completed modules from recognized industry platforms (e.g., Schneider Electric University). Why You’ll Love Working Here Competitive Pay: $16.50 – $18.00+/hr (DOE) Part-Time Schedule: Approx. 16-20 hours per week, must be available for weekends. Paid Time Off: Sick leave accrued per pay period. Holiday Pay & Meals: Premium holiday pay for all observed holidays worked, plus complimentary meals provided for On-duty DC Ops staff during major holidays. Professional Development & Paid Study Time: Monthly technical training to broaden your skills. During shift downtime, we actively encourage team members to study for industry certifications (CompTIA, Cisco, Schneider University). On-Shift Perks: Complimentary "grab-and-go" snacks and drinks in the breakroom during every shift. #J-18808-Ljbffr ValorC3 Data Centers