Industrial Print Technical Specialist II

Overview Provide onsite technical support to customers on the operation, maintenance and repairs of industrial printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, training, loading software updates and performing preventative maintenance at scheduled intervals. Responsibilities Responsible for onsite installation, maintenance and repairs of industrial print equipment. Communicates clearly and professionally with customers to handle requests efficiently; conveys technical information in an easily understood manner; exceeds customer expectations regularly. Identifies urgent situations that require additional actions to satisfy the customer’s needs including escalations of technical issues; avoids customer downtime by recommending alternatives and workarounds. Advanced networking and software knowledge is necessary. A+ & N+ certification is a plus. PLC troubleshooting experience is required. Provides operator training on mechanical aspects as well as software operation. Provides training to the Industrial Print team on mechanical & software operation of the KM-1. Ability to manage situations that involve multiple variables without outside assistance. Expert knowledge troubleshooting pre-press and press problems. Assists customers with workflow issues and recommends solutions. Possesses the skillset to perform color correction to meet customer expectations. Works independently and works well with peers. High degree of self‑motivation to succeed and dedication to self‑improvement. Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment. Ability to analyze, interpret and communicate technical data. Ability to prioritize and organize without direct supervision; multitasking ability is a must. Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience. Performs projects and tasks assigned by Konica Minolta management. Qualifications Minimum High School diploma. Work history in industrial inkjet technology or offset press repair (3 years minimum). Minimum 3–5 years of offset press or industrial inkjet experience necessary. Strong working knowledge of either the KM-1 or competitors related products. Proficiency in time management and organizational discipline. Willingness to travel up to 80% to assist others with difficult issues. Ability to work different shifts if necessary. Attention to detail in every facet of responsibility is mandatory. Strong mechanical aptitude, able to resolve issues without outside assistance. Self‑motivated, able to work alone under high pressure as well as part of a team to resolve issues. Knowledge of computers and industry standard software. Inquisitive thinking process; active participant in technical calls and requests for assistance. Excellent interpersonal, communication, presentation and listening skills. Industry certifications in the area of color. Equal Employment Opportunity Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. #J-18808-Ljbffr Konica Minolta Business Solutions Canada