Technology Manager - Corporate Technology & Operation

Job Category : IT Requisition Number : TECHN001470 Posted: May 15, 2026 Full-Time Location Tampa, FL 3109 W. Dr. Martin Luther King Jr. Blvd. Suite 200 Tampa, FL 33607, USA Overview Join Fintech in Tampa, Florida as a Technology Manager! The Manager for Corporate Technology & Operations will be responsible for the day-to-day operation of the Fintech IT department and serve as a primary point of contact for the business’ technological needs. This individual will also manage the IT Service Desk and IT Operations; driving efficiency in the fulfillment of IT service requests and response / resolution of IT incidents as well as overseeing IT Operations including routine maintenance, emergency response and root cause analysis. Essential Functions Manage the day-to-day function of the IT Service Desk, including ticket management and performance, knowledge base process curation, procedure creation and maintenance, and SLA monitoring and reporting. Manage the IT Operations team, including the performance of routine and emergency maintenance, incident response and root cause analysis, and management of operational performance KPIs such as system health and performance, mean time to failure and recovery metrics, and system health and lifecycle indicators. Facilitate the successful management of corporate technology across core business departments such as Marketing, Accounting, HR, Sales, Support and Service, Product Development, and Engineering. This includes end‑user computing, physical office location support, and business software support. Perform staff management functions including one‑on‑one mentoring, performance management, career development, and training. Work with IT Infrastructure & Security team members to manage and implement operational efficiencies, security improvements, and technology modernization initiatives within the department. Qualifications Strong analytical and problem‑solving skills with attention to detail. Excellent written and verbal communication skills, with the ability to convey technical concepts to non‑technical audiences. Ability to work collaboratively across technical and business teams. Experience participating in incident response and root cause analysis. Professional certifications including ITIL, AZ‑104 (Azure Administration), Microsoft Domain and/or M365 (Intune) Administrator; macOS and Linux certifications are also desirable. Familiarity with regulatory frameworks (SOC 2, ISO 27001, CCPA, etc.). Familiarity with the fintech industry, payment processing, e‑commerce, or financial services industries. Experience in creating and curating IT knowledge base documentation and support procedures. Technical Versatility Comfortable working across traditional and next‑generation infrastructure, application, and security domains for in‑office and remote work environments across the continental US and overseas. Skilled at building relationships and working effectively with diverse teams across the business and technology product delivery. Capable of rapid ideation and iteration to bring novel technical solutions to bear to classic and emerging IT challenges, and support technology modernization initiatives by enabling team tool and skill modernization. Enable the company’s sales, support, service, and engineering disciplines by providing prompt, courteous support and service to the business with a mindset of continuous improvement. Equal Opportunity Employer Fintech is a Drug‑Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. We E‑Verify. #J-18808-Ljbffr Financial Information Technologies LLC