B103 Warehouse Customer Service Representative

Job Description

Job Description

Job Summary:

The Customer Service Representative interacts with customers to process orders, manage accounts, and resolve issues related to billing or service. The role focuses on meeting customer expectations, maintaining account accuracy, and identifying opportunities for additional sales.

Key Responsibilities:

• Communicate with customers by phone or in person to process orders, make changes to accounts, and handle inquiries.

• Supervise assigned accounts, ensuring all orders and adjustments are executed properly.

• Resolve complaints, especially related to billing or service failures, and escalate when needed.

• Proactively solicit the sale of additional services.

Qualifications:

• Education: One-year certificate or 3–6 months of related experience.

• Skills: Basic math (addition, subtraction, multiplication), clear communication (both oral and written), and proficiency in MS Excel, Word, and Outlook.

• Bilingual in Spanish required.

Competencies:

• Strong problem-solving, customer service, and communication skills.

• Sound judgment, organizational ability, professionalism, and dependability.
  
  
• To perform this job successfully, an individual should have knowledge of MS Excel Spreadsheet software, MS Word Processing software and MS Outlook.

• Ability to pass a 7 year background check
• Ability to pass a drug screen
• Previous experience