Spa Manager

Job Description

Job Description

Spa Manager

The Battle House Renaissance Mobile Hotel & Spa | Mobile, Alabama

Bring your spa and hospitality leadership experience to The Battle House Renaissance Mobile Hotel & Spa , a AAA Four Diamond hotel combining historic character, upscale accommodations, and modern amenities in downtown Mobile.

We're looking for a Spa Manager who is passionate about creating exceptional guest experiences, developing talented associates, and helping lead a successful spa operation.

Working closely with the Spa Director, you'll help manage day-to-day operations, coach and support the spa team, maintain exceptional service and facility standards, and contribute to the sales and financial performance of the department.

For someone who enjoys the intersection of wellness, hospitality, people leadership, and business , this is an opportunity to make a meaningful impact at one of Mobile's distinctive hotels.

• Help lead daily spa operations , partnering with the Spa Director to ensure a smooth, welcoming, and high-quality experience for guests and associates while providing leadership in the Director's absence.
• Develop and support the spa team through training, coaching, clear expectations, feedback, recognition, and an open, collaborative leadership approach.
• Create exceptional guest experiences by maintaining high service and cleanliness standards, engaging with guests, responding effectively to concerns, and using feedback to continuously improve.
• Support spa sales and revenue growth through effective upselling, retail initiatives, promotions, group opportunities, and strategies that help the department achieve its sales goals.
• Maintain an exceptional spa environment by managing supplies and inventory, supporting retail merchandising, and ensuring spa equipment and facilities are properly maintained.
• Support strong business performance by monitoring staffing, payroll, expenses, demand, and operating results while helping the Spa Director identify opportunities to maximize revenue and manage costs.

We're looking for a leader who understands that a great spa experience comes from both exceptional service and an exceptional team .

• Experience in spa, wellness, hospitality, or a related guest-service environment , with leadership or supervisory experience.
• A genuine passion for creating memorable guest experiences and maintaining high standards for service, cleanliness, and presentation.
• A people-focused leadership style with the ability to coach, motivate, train, and develop associates.
• Strong organization, communication, judgment, and problem-solving skills.
• An understanding of the business side of spa operations, including sales, retail, staffing, inventory, expenses, and opportunities to grow revenue.

The Battle House Renaissance Mobile Hotel & Spa is a AAA Four Diamond hotel offering guests much more than a traditional hotel stay. Its combination of historic character, upscale hospitality, and spa and wellness experiences creates a distinctive environment for both guests and hospitality professionals.

As Spa Manager, you'll have the opportunity to help shape an important part of that experience—working alongside the Spa Director while expanding your own leadership capabilities across spa operations, guest experience, team development, retail, sales, and financial performance .

It's an opportunity to grow as a leader while helping create the kind of environment guests seek out to relax, recharge, and return to.

As part of PCH Hotels & Resorts , you'll join an organization committed to exceptional hospitality, strong teams, professional development, and creating opportunities for talented associates to grow their careers.

• Competitive salary + annual bonus potential
• Medical, Dental, Vision, and Life Insurance , including FSA and HSA options
• 401(k) with company matching
• Tuition Reimbursement
• Worldwide Marriott travel discounts
• Hotel and Food & Beverage Discounts
• Career growth and development opportunities
• And much more!

If you're ready to bring together your passion for wellness, hospitality, people, and business while continuing to grow as a leader, we'd like to hear from you.

Join The Battle House Renaissance Mobile Hotel & Spa and PCH Hotels & Resorts—where we believe in providing hospitality with heart & soul.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary responsibility of a Spa Manager is to provide effective leadership and coordination to associates delivering hotel spa services and achieving the operating budget. This role works closely with the Spa Director to manage the day-to-day operations of the spa, with a focus on maintaining high-quality standards and delivering exceptional guest experiences. This role is responsible for evaluating new products and enhancements to stay competitive in the market and make informed decisions to optimize revenue and control costs. Actively seeking feedback from guests, and continuously striving to help the spa maintain its position as a top destination for relaxation and rejuvenation.

• Assist the Spa Director in effectively managing the day-to-day operations of the spa, ensuring smooth and efficient functioning.
• Take on the responsibilities of the Spa Director in their absence, ensuring continuity and seamless operations.
• Support the Spa Director in conducting retail product research, selecting and purchasing products, and creating appealing product displays.
• Manage supplies and equipment inventories within budget constraints, ensuring all associates have the necessary supplies, equipment, and uniforms.
• Maintain and oversee the maintenance of spa equipment to ensure they are in good condition and receive regular upkeep, including steamers, electronic massage, and facial tables, soaking tubs, pedicure chairs, magnifying mirrors, towel cabbies, nail dryers, UV sterilizers, etc.
• Uphold cleanliness standards in the spa and related areas, ensuring a pristine and inviting environment for guests.
• Evaluate new products and enhancements to stay competitive in the market and provide the best offerings to guests.
• Support and supervise associate incentive programs, encouraging upselling and providing incentives for retail sales.
• Prioritize the safety and security of both guests and associates within the spa areas.
• Lead by example in delivering exceptional guest service, fostering positive guest relations, and handling any guest issues or complaints effectively.
• Empower associates to provide excellent customer service by establishing clear expectations and parameters.
• Observe and provide feedback to associates on their service behaviors, striving for continuous improvement in service performance.
• Review comment cards and guest satisfaction results with associates, actively participating in the development and implementation of corrective action plans.
• Assist in the interviewing and hiring process of spa associate team members, ensuring the selection of individuals with the appropriate skills.
• Support a comprehensive departmental orientation program to provide new hires with the necessary training for successful job performance, including cross-training to support daily operations.
• Utilize available on-the-job training tools and supervise ongoing training initiatives for associates.
• Communicate performance expectations by job descriptions for each position and provide feedback as needed.
• Foster open and collaborative relationships with associates, promoting a positive and supportive team environment.
• Actively seek associate feedback, maintain an open-door policy, and address any problems or concerns promptly, escalating issues when necessary.
• Participate in associate progressive discipline procedures, ensuring consistent and fair application of hotel policies and completion of documentation according to standard procedures.
• Maintain regular and ongoing communication with associates, aligning them with business objectives, setting expectations, recognizing performance, and driving desired results.
• Assist the Spa Director in managing department sales performance against budgeted goals, and implementing strategies to optimize sales.
• Train staff on effective upselling techniques for spa services and retail products.
• Work closely with the Spa Director in pricing services and retail merchandise to maximize revenue and remain competitive.
• Support sales efforts and special services targeting groups, participating in outside sales calls as needed.
• Manage spa promotions, including gifting programs, gift with purchase, co-op marketing efforts, and holiday events to drive sales and enhance guest experiences.
• Demonstrate comprehension of budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.
• Adjust staffing and services based on customer demand and budget expectations, optimizing resource allocation.
• Participate in managing controllable expenses of the department, striving to achieve or exceed budgeted goals.
• Recognize the impact of the department's operations on overall hotel financial goals and objectives, striving to achieve or exceed budgeted goals.