Guest Relations Associate

Department Hospitality Services - Retail Food Services Schedule/Shift/Hours: Part Time - Variable Overview Leads the customer experience in the Kootenai Café by demonstrating exceptional kindness to guests and co-workers. Displays a positive attitude and willingness to serve others. Team Highlight The Hospitality department at Kootenai Health offers a wide range of support services to various departments, staff members and patients. Our 120-member team is made up of a variety of contributors including an executive chef, sous chefs, cooks, baristas, clinical dietitians, nutrition technicians, guest relation associates, and hospitality services associates. We prepare and serve patient meals through our room service program in the hospital, as well as for our off-site youth acute unit. We operate a cafe and coffee service for employees and hospital guests, along with a robust overnight food grab and go service. We provide catering services within the hospital and stock all the units with food and paper items. Our department offers a high level of patient nutrition support and education provided by our registered dietitians and, in addition, our infant nutrition technicians carefully prepare feedings for premature babies in the NICU. As a member of this fast‑paced and dynamic team, you are involved in offering the highest level of care regardless of the important role you play! Responsibilities Supports customer throughput by creating fast and efficient retail transactions. Welcomes guests and provides information on Kootenai Café menu items and to‑go offerings. Maintains cleanliness and product quality by keeping food products stocked and customer areas including the lobby and food serving areas clean and safe at all times. Operates point of sale system and cash handling for retail transactions with guests. Supports other members of Hospitality Services team as needed. Performs other related duties as assigned. Familiar with standard concepts, practices, and procedures within the field. Regular and predictable attendance is an essential job function. Requirements and Minimum Qualifications Three years of customer service experience preferred. Minimum of one‑year experience with point of sale system operation in a retail environment preferred. Current Idaho Food Handlers Card or must obtain within 90 days of hire. Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings. Creative problem solving ability. Working Conditions Ability to lift a minimum of 25 pounds. Must be able to maintain a standing and/or sitting position. Typical equipment used in a food preparation job. Must be able to stoop, crouch or bend. Must be able to push, pull, or transport heavy equipment. About Kootenai Health Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider. Benefits Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment. Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees. Tuition assistance after 90 days to support your professional growth. Retirement plans with pre‑tax and Roth options and employer matching from 3%‑6%. Competitive pay, plus night, weekend, and PRN shift differentials. Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps. PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories. And an employee referral bonus program. Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex. #J-18808-Ljbffr