Procurement Specialist I

Procurement Specialist ILocation: Irvine, CAEssential Duties And ResponsibilitiesThe following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.Answer questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Perform follow-ups as necessaryDocument phone calls using ServiceNow (CRM)Resolve or report on issues teammates may encounter with products, vendors, and/or the processing of purchase ordersResolve or report on issues teammates may experience using the online order system (Oracle iProcurement)Communicate with internal departments and/or vendors to resolve teammate account issuesAnalyze support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approvedMaintain and/or contribute to department information on DaVita's intranetSupport and educate decentralized teammates on current processes and procedures as well as on-going changesAssistance with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business officesAssist with a variety of purchasing team projects and tasks as assignedAssist with supplier or product transitions as neededOther duties and responsibilities as assigned include, but not limited to:Work overtime with little or no notice, as neededAttend team meetings, phone conferences, and training, as neededKnow, understand, and follow teammate guidelines, employment policies, and department or company proceduresConsistent, regular, punctual attendance as scheduled is an essential responsibility of this positionMinimum QualificationsEducation, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.High school diploma or equivalent (required)Minimum of (2) years' related experience in Customer Service (required)Supply/Sourcing/Purchasing experience in healthcare or multi-site company (strongly preferred)Intermediate computer skills and proficiency in MS Word, Excel, and Outlook (required)Intermediate proficiency with an online ordering system (required)Essential Behaviors, Skills, And Attitudes Required For Success In This PositionCommitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactionsStrong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectivelyDemonstrated ability to work well with cross-functional groupsDemonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the companyApproachable and openDemonstrated professionalism and courtesy in responding to phone calls and emailsDemonstrated proficiency in consultative skills when addressing inquiries from teammates or vendorsStrong understanding of related business productsDemonstrated commitment to customer service; proactively communicate and respond promptly to teammate needsDemonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goalsDemonstrated time management skills and ability to work independently, adjust priorities appropriately, and handle multiple priorities concurrently; self-starter with high degree of initiative, urgency, and follow throughDemonstrated strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-solving skillsLanguage SkillsFluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position; primary language of position is English.Vision RequirementsAdequate vision to perform essential duties and responsibilities required of the position.Physical DemandsPhysical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motionsAbility to hear and interact by phone clearly and efficientlyAbility to use computer and all peripherals for extended periods of timeWork EnvironmentLevel III: Moderate noise (examples: business office with computers and printers, light traffic) No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.