Account Manager- Mid-Market, Growth & Retention (HR Services Channel)

Account Manager - Mid‑Market, Growth & Retention (HR Services Channel) Rippling, Seattle, Washington, United States About this position Rippling gives businesses one place to run HR, IT, and Finance, bringing together all workforce systems—payroll, expenses, benefits, computers—into a single system that automates the entire employee lifecycle. In particular, the platform enables you to hire a new employee anywhere in the world and set up payroll, corporate card, computer, benefits, and third‑party apps like Slack and Microsoft 365—all in under 90 seconds. With headquarters in San Francisco, CA, Rippling has raised $1.4B+ from leading investors and has been named one of America’s best startup employers by Forbes. We prioritize candidate safety. Official communications will come only from @rippling.com addresses. About the role: We are Rippling’s sherpas—guiding customers and colleagues through rapid platform expansion. This self‑driven, growth‑minded account manager will be the primary relationship owner for key Mid‑Market customers, navigating complex issues to drive adoption, retention, and revenue growth. This role is office‑based in Seattle, WA. What you'll do Ensure HR Services channel customers realize value and expand across the platform. Proactively engage customers at key lifecycle events: go‑live, benefits renewal, executive business reviews, contract renewal. Field customer requests and lead initiatives to meet adoption, retention, and revenue goals. Consult with clients to understand HR, IT, Finance, and global workforce management needs through solutions‑based selling. Build relationships with multiple stakeholders via remote meetings throughout the sales process. Negotiate and coordinate procurement and contract execution. Build and manage a pipeline of new subscription cross‑sales, product upgrades, and renewals to quarterly targets. Demonstrate a broad knowledge of current and new Rippling products through adoption playbooks and prospecting. Partner with Technical Account Managers to devise account plans and long‑term client strategies, collaborating with cross‑functional teams to secure success. What you will need 4+ years of SaaS experience in account management, sales, or quota‑carrying customer success. Track record of consistently meeting and exceeding quota through new product sales and upgrades. Competitive, creative drive to win over customers and think outside the box. Strong ability to run sales discovery meetings and structured sales processes. Proven success building and maintaining long‑term commercial relationships and managing multi‑year renewals. Excellent communicator with people instincts—capable of building trust with diverse groups inside and outside the company. Highly organized, self‑motivated, detail‑oriented; strong follow‑through. High integrity and enthusiasm for building a great company long term. PEO or HCM experience a plus, but not required. Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities. To request an accommodation, email View email address on click.appcast.io. Rippling highly values office work to foster collaboration. Office‑based employees within 40 miles of a Rippling office are expected to work in the office at least three days a week. This role will receive a competitive On‑Target Earnings (base salary + sales commission) + benefits + equity. OTE for US‑based employees follows a 60/40 commission split for base/variable pay. Commission is not guaranteed. Office based: $150,000 / year OTE. #J-18808-Ljbffr Rippling