Front Desk Representative

Compensation: $15.00–$18.00 per hour , based on experience. About General Mental Health Services (GMHS) Front Desk Staff Location: Miramar, FL Employment Type: Full-Time Compensation: $15.00–$18.00 per hour , based on experience. About General Mental Health Services (GMHS) General Mental Health Services (GMHS) is a growing outpatient mental health practice dedicated to providing compassionate, high-quality psychiatric and behavioral health services. We are committed to creating a welcoming environment where patients receive exceptional care and support. We are currently seeking a friendly, organized, and bilingual Front Desk Staff member to join our team. The ideal candidate is professional, dependable, and passionate about delivering outstanding customer service while supporting the daily operations of our practice. Job Description As the first point of contact for our patients, the Front Desk Staff plays a vital role in creating a positive patient experience. This position is responsible for greeting patients, answering phones, scheduling appointments, verifying insurance, collecting payments, maintaining patient records, and supporting providers with administrative tasks. The ideal candidate thrives in a fast-paced healthcare environment, communicates effectively, pays close attention to detail, and enjoys helping others. Duties & Responsibilities Welcome patients and visitors in a warm, professional, and compassionate manner. Answer and manage incoming phone calls. Schedule, confirm, and reschedule patient appointments. Check patients in and out accurately and efficiently. Verify insurance eligibility and benefits. Collect copays, balances, and process patient payments. Maintain accurate patient information in the Electronic Health Record (EHR) system. Scan, upload, and organize patient documentation. Respond to patient inquiries by phone, email, and text. Coordinate communication with providers, pharmacies, and insurance companies. Assist with referrals, authorizations, and medical records requests. Maintain a clean, organized, and welcoming reception area. Protect patient confidentiality and maintain HIPAA compliance. Support the clinical and administrative team with daily office operations. Perform other administrative duties as assigned. Qualifications High school diploma or GED required. Fluent in both English and Spanish (spoken and written) required. Minimum of one (1) year of experience in a medical office, behavioral health practice, or customer service role preferred. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Ability to multitask and work efficiently in a fast-paced environment. Strong organizational skills with exceptional attention to detail. Proficient in Microsoft Office, email, and basic computer applications. Experience using Electronic Health Record (EHR) systems preferred. Knowledge of insurance verification, patient scheduling, and payment collection is a plus. Ability to maintain patient confidentiality and comply with HIPAA regulations. Professional appearance, dependable attendance, and a positive attitude. Ability to work independently and collaboratively as part of a team. Compensation & Benefits $15.00–$18.00 per hour , based on experience and qualifications. Full-time position. Paid Time Off (PTO). Paid holidays. Opportunities for professional growth and career advancement. Supportive, collaborative, and team-oriented work environment. Hiring Process Qualified candidates will be contacted for an initial phone screening, followed by an in-person interview. Final candidates may be asked to provide professional references before an offer of employment. Equal Opportunity Employer General Mental Health Services (GMHS) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Applicant Privacy All information submitted during the application process will be kept confidential and used solely for recruitment and hiring purposes. #J-18808-Ljbffr General Mental Health Services, LLC