Call Center Operator

Job Details Job Location: GHRA Warehouse - HOUSTON, TX 77036 Position Type: Full Time Salary Range: $17.00 Hourly Travel Percentage: None Job Shift: Monday - Friday Job Category: Admin - Clerical Job Title Call Center Operator Call Center Operator that will be the liaison between our company and its current customers. Build a connection with customers through care, empathy, listening, acknowledgment, and providing accurate information. Resolve customer inquiries by providing helpful solutions to their problems and keeping customer satisfaction at the core of every decision and behavior. Primary Responsibility The Call Center Operator is responsible for providing a superior and efficient experience on inbound customer service calls from customers. Prioritizing daily tasks to minimize customer impact; answering incoming calls; timely and accurately responding to customer inquiries. Help maintain and ensure the company’s positive reputation. Essential Functions Identifying customers’ needs, clarifying information, researching every issue, and providing solutions Proffer advise and recommendations concerning company products and services Able to handle a variety of customer requests in a high volume call setting Effectively communicate with patience and understanding Remain positive and professional in all internal and external customer interactions Understand and explain a variety of different products Perform necessary data entry post-call Qualifications & Experience Proficient in relevant computer applications Good data entry and typing skill Good communications skills Ability to work with minimal supervision Excellent understanding of Microsoft Office Educational Requirements High School Degree or Equivalent Call Center Operator experience Customer service Physical Requirements Extended period of time working in front of computer monitor #J-18808-Ljbffr Greater Houston Retailers Cooperative Association