Service Systems Specialist I

System Specialist I

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning and general servicing of systems. Performs point to point check out to verify that controls systems have been installed properly. Completes assigned system commissioning and performs device verification. Troubleshoots and resolves HVAC mechanical, electrical, and controls problems. Properly completes required project documentation. Responsible for high levels of customer satisfaction through direct, on site, customer interface. Properly completes required project and service documentation.

A key member of the Albireo team, the System Specialist I will be responsible for providing the execution for HVAC Building Automation projects, to include:

• Performs start up, checking, testing, system diagnostics and commissioning from system-level controllers to end devices for small to medium sized new or retrofit projects.
• Performs preventative and predictive maintenance service activities to ensure optimal performance of system.
• Ability to troubleshoot, diagnose and repair and/or replace control components and controls systems. Also, the ability to troubleshoot mechanical, HVAC and electrical issues as related to the BAS Control system operation.
• Understanding complex control systems including diagnosing and troubleshooting networking and integration.
• Ability to write, create, load, test and commission programming software and graphics utilizing various programming languages and software.
• Performs and executes assigned work efficiently and professionally.
• Communicates with customer upon arrival and before leaving the work site. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work.
• Trains the customer in control systems operations including obtaining customer training form, providing training certificates.
• Completes, compiles and submits job documentation such as commissioning documentation, punch lists, etc. Marks up controls submittals to capture field changes and discrepancies for engineering to create As-Builts.
• Interfaces with service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner. Reports problems or changes to management immediately.
• Assists sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment. May assist with job layout.
• Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
• Ability to load and update software on network controllers, field controllers, computers and servers.
• Completes and submits timely electronic documentation including but not limited to time sheets, expense reports, and on-site documentation.