Behavioral Health Front Desk Receptionist

Job Description

Job Description

Job description:

Job Summary
Are you a compassionate, organized individual with excellent communication skills? We are looking for a Front Desk Receptionist to join our team at Assurance of Hope Institute Inc., a trusted mental health agency dedicated to providing exceptional care and support to our clients. As the first point of contact for our clients, you will play a critical role in ensuring smooth operations and providing a welcoming environment. If you are dedicated to helping others and thrive in a fast-paced, client-focused setting, we want to hear from you This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• THIS ROLE REQUIRES PUNTACULAITY, MULTITASKING AND INTERACTING WITH CLEINTS WHO MAY BE DISTRESSED.
• Greet and assist visitors in a friendly and professional manner.
• Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date.
• Maintain organized records and files, including proofreading documents for accuracy. Greet and assist clients in a friendly, professional manner.
• Manage and respond to emails on b a consistent basis.
• Handle client intake, ensuring accurate collection of personal and insurance information.
• Schedule and confirm appointments for clients with clinicians and therapists.
• Manage a busy switchboard, answering calls, directing inquiries, and taking messages as necessary.
• Submit prescriptions and manage medication requests with confidentiality and accuracy.
• Maintain client files, ensuring all documentation is complete and up-to-date.
• Perform general administrative duties such as filing, faxing, and handling incoming/outgoing mail.
• Support the Clinical Department and other staff as needed to ensure efficient office operations.
• Handle clerical duties such as filing, scanning, and organizing office supplies.
• Demonstrate excellent time management skills to prioritize tasks effectively.
• Should be willing to complete prior authorization on cover My Meds Portal, when necessary. (Would need to collaborate with providers, if needed).

Requirements

• Associate’s or Bachelor’s degree preferred.
• Previous experience in a front desk or administrative role, preferably in a healthcare or mental health setting.
• Strong communication skills, both verbal and written.
• Ability to maintain confidentiality and adhere to HIPAA guidelines.
• Proficiency in Microsoft Office Suite and experience with scheduling software.
• Exceptional organizational skills and attention to detail.
• A compassionate and empathetic approach when interacting with clients.
• Ability to multitask and remain calm under pressure
• PREFERRED: Bilingual (Spanish/Haitian Creole)*

Job Requirements:

Three Days weekly (9:00am - 5:00pm) and Every Other Saturday (9:00am - 5:00pm).

If you are a motivated individual looking to contribute to a dynamic team while enhancing your professional skills, we encourage you to apply for the Front Desk Receptionist position.

Job Type: Part-time