Shore Concierge Manager

Are you passionate about luxury travel, destination experiences, and delivering exceptional guest service? Silversea Cruises is seeking an experienced Shore Concierge Manager to lead our shore concierge operation and create unforgettable experiences for our guests around the world. Key Responsibilities Oversee all shore excursion and concierge operations onboard Provide personalized destination information, port briefings, and independent travel recommendations Coordinate private shore arrangements, transfers, hotel bookings, restaurant reservations, and special guest requests Drive shore excursion sales and maximize revenue opportunities Ensure the highest levels of guest satisfaction through exceptional service and prompt issue resolution Lead, train, coach, and develop the Shore Concierge team Manage tour schedules, reporting, budgeting, accounting, and operational administration Build and maintain strong relationships with tour operators and local partners worldwide Qualifications Degree in Tourism, Hospitality, or a related field Minimum 4 years of experience in a similar role within a luxury hotel, cruise line, or international 5-star environment Strong sales, guest service, and accounting background Extensive destination knowledge and travel industry expertise Experience managing teams and delivering luxury guest experiences Physically and medically fit for shipboard employment Language Requirements Fluent English (written and spoken) is required Proficiency in at least two of the following languages is highly preferred: German French Spanish Portuguese Technical Requirements Strong working knowledge of: MXP Microsoft Office Applications Ideal Candidate Strong leadership and organizational skills Excellent communication and presentation abilities Able to work effectively in a multicultural environment Strong problem-solving skills and ability to perform under pressure Passion for travel, destinations, and delivering exceptional guest experiences #J-18808-Ljbffr Silversea