Technical Support Specialist

Responsibilities Join Regal to build a world‑class support experience with our growing Technical Support team. Respond to and resolve customer questions across a variety of topics, from helping users navigate the platform to troubleshooting technical issues and integrations. Work closely with teams across the company, including Customer Success, Product, and Engineering, to solve problems, learn how complex systems work, and improve the overall customer experience. Gain exposure to real customer challenges, build technical and communication skills, and play a hands‑on role in helping companies use AI to transform how they engage with their customers. Requirements 0‑1 year(s) of experience in a technical support role/internship or a recent graduate with a technical degree. Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.). Experience identifying collaboration and escalation resources in a fast‑paced environment. Experience providing the right level of context when partnering with others to resolve customer issues. Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions. #J-18808-Ljbffr