Physician Support Rep III

Position: Clinical Secretary/Administrative Professional – Full‑time, 40 hours per week. Department: 910306, PM&R Ambulatory Admin. Location: 175 Corporate Woods, Suite 130, Rochester, NY 14623. Compensation Range: $19.62 – $26.49 per hour. Work Shift: UR – Day (United States of America). Responsibilities Perform complex secretarial and administrative duties in a fast‑paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including providers’ time and calendar management while optimizing provider‑patient schedule, coordination of patient care, and information/data support. Serve as primary contact for provider(s). Manage provider(s) calendar and prioritize appointments and meetings based on provider preferences. Choose and recommend among competing demands. Examine the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Find missing orders and send them for review and approval. Anticipate needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Apply provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow‑up actions based on the provider’s patient notes. Compose, edit, and obtain signatures for non‑routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manage provider(s) documentation and information. Compose and type non‑routine correspondence providing factual information. Arrange travel, conference registration, and hotel accommodations. Interface with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. Research hospital medical records for the information requested by physicians, insurance companies, and attorneys. Determine the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity. Negotiate surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Authorize overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. Authorize rescheduling when cancellations occur by applying protocols for surgical scheduling. Order all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. Follow up to confirm the order is fulfilled and ready for surgery/procedure. Employ multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensure patient education and follow‑up details vary according to pre‑operative readiness and post‑operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre‑op testing and evaluations for review by the anesthesiologist and the Operating Room. Assemble the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assess calls to understand patient needs, prioritize medical concerns, and obtain responses from providers and follow up with patients. Serve as main point of contact for patients pre and post‑operative. Other duties as assigned. Minimum Education & Experience High School diploma and 2 years of relevant experience required or equivalent combination of education and experience. Medical terminology, experience with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred. Knowledge, Skills & Abilities Demonstrated customer relations skills required. EEO Statement The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non‑discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. #J-18808-Ljbffr